I got a portal for my parents as a gift and the portal cannot recognize my father's voice because he has a medical condition making it hard for him to talk. I really wish the app that you can download on your phone could control the portal for people who are not mobile (like my dad) or have a difficult voice to understand (like my dad). Examples are the Roku app and Amazon Fire Stick app, both of which allow you to control those devices in their app. Thank you for your consideration of this suggestion!