The portal used to display all the photos in my album. Not any more! I’ve reset it twice.

Having same issues

I'm having this issue where only a select few of my photos display, but now I have to manually keep setting it to photos, otherwise it stays on the home page.
What a waste of a machine eh?

I’m having the same issue. I had 200 photos and it was scrolling them fine but now it’s only scrolling the same 4 or 5 photos. I’ve done the factory reset but didn’t make any difference. Deleted all my photos from portal app and re-added them, still the same issue. This thing is just useless to me now.

What the heck happened! Why did portal/Facebook mess with this feature of displaying ALL our photos? We can only see a handful at best. I rely on this device to be my digital frame! I am EXTREMELY DISSATISFIED. Can you please explain why the change? I bought portals for my ENTIRE family and now I am so angry over this. Please fix it back to what it used to do!!!

I bought this to use as a photo album for my mom who is now in assisted living with Alzheimers thinking it would be a space saver and enable us to continue to share updated photos with her from across the country and figured this would be easier than the old photo frame that uses a SD card which is beyond her realm. It's a piece of ****. It shows the same 10 photos despite having hundreds identified for display. I have factory reset the thing and stated all over, but same issue. My mom has Alzheimers and can't turn it on and off when it freezes on a photo let alone factory reset the thing. On my last visit to my mom, I brought it home with me to use rather than have it sit in her closet. I have the same issue. So much potential, so much lacking.

Same problem

1000000% agree with this latest comment. The way we got it to work better was to use albums in the portal app. These seem to work better than plain Facebook albums.

Do you get the feeling that Portal support doesn't have a clue how to work the thing either? I've been back and forth with them for month on how to get my grandpa's slideshow to show all 400 pictures and they keep telling me to set up an album (that is what I did to start out with and that is where it is supposed to pull from) and then telling me an algorithm picks the top 50. It is a private album so no one interacts with so it is just the newest 50 which excludes all pictures of my grandmother. Not everything is a popularity contest and I wish the "developers" at FB would get that.

Same here! Come on facebook, you're making this portal useless! Removing video and only showing a few photos. Ridiculous

Yeah, same here, this is really disappointing

I’ve found that using an album of photos uploaded from the Portal App is much better than a Facebook album. We have 2,000 photos and having this running for a while we have seen a variation of photos come up.

Same problem, so frustrating

I too have same issue.

Thanks for sharing, I’ve sent this in via the thread I’ve got open too. They are flatly refuting to acknowledge that there is a common issue here and just advising a factory reset.

So I chatted today with tech support, which is an absolute waste of time. Nice going Facebook!.
Anyway, the technician is telling me it should show them all, but sometimes it doesn't. I said If it can't display all the photos in an album this thing is useless to me and I will return it and get an amazon alexa. His response was for me to give him m s/n and he would setup a return. Not even an attempt to try and resolve the issue. What a shame that Alexa is so much more functional than this thing. Can't drop in, can't even use it to simply play a slideshow? A $50.00 digital frame can do that! Facebook, get your SH*T together!

I’ve found that portal albums (uploaded via the app) are a lot better than Facebook albums.

I am having this same problem, but my portal only cycles through about 10 photos out of 100 in my album. It also frequently freezes on one photo until I manually advance it. Super disappointing!

yeah I am having the same problem, and it stops in like 11 minutes often. But if you leave it on Photos sometimes it goes longer and randoms every photo. I have about 400, and if I am patient it goes through them if I leave it on the pictures page and not hit slideshow.

I noticed and reported this, and it appears to be a bug not a feature. I was able to get it back to displaying a larger, random selection of photos across multiple albums by unselecting all albums, then adding them back one by one. But, it still seems to "get stuck" on the same small set every once in a while.

Very disappointing that what had worked well for a couple years is suddenly struggling.

Also disappointing that FB removed the ability for album videos to play in ambient mode, I'm complaining separately about that needless feature removal.