Hey Portal won’t work
Can anyone help - Alexa is working on the portal but Hey Portal won’t - it flashes like it has heard but will not respond. We are trying to set it up in hospital where my Mum is for Christmas. Clearly microphone is working as she had Alexa working. Any ideas out there?
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Margaret Davidson commented
I need Portal to answer questions.
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Margaret Davidson commented
Mine doesn’t respond either
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J Doshi commented
Same problem.
Portal wakes up on "Hey Portal" but after that does nothing. Does not action/understand the commands I give.
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RWally9009 commented
Make sure your camera isn’t covered. Camera must be uncovered. Press the the volume down button one time and then say Hey Portal
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Kevin Simmons commented
Same problem here!!
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Darryl Burnett commented
have same issue - "hey alexa" works but not "hey portal".
absolutely zero support from facebook.