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Hey Portal won’t work

Can anyone help - Alexa is working on the portal but Hey Portal won’t - it flashes like it has heard but will not respond. We are trying to set it up in hospital where my Mum is for Christmas. Clearly microphone is working as she had Alexa working. Any ideas out there?

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Sheila Gibson shared this idea  ·   ·  Report…  ·  Admin →
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  • J Doshi commented  ·   ·  Report

    Same problem.

    Portal wakes up on "Hey Portal" but after that does nothing. Does not action/understand the commands I give.

  • RWally9009 commented  ·   ·  Report

    Make sure your camera isn’t covered. Camera must be uncovered. Press the the volume down button one time and then say Hey Portal

  • Darryl Burnett commented  ·   ·  Report

    have same issue - "hey alexa" works but not "hey portal".
    absolutely zero support from facebook.

Portal from Facebook: Voice Assistant

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