600 results found

1. Publish release notes on your website

   So users are informed of new features and improvements.

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2. Setup Instructions - Portal TV

   Provide below details in instruction manuals or on while setting up the device. Since I had an issue while configuring and setting up the device even thought have 15+ yrs IT background. And I receive factory settings message almost 25 mins for the first time, before even "Portal" screen.

   Disconnect/Unplug the power cable from Portal TV
   Hold down the side button
   Re-connect/Plug the power cable back into Portal TV
   Continue holding down the side button until the 10 second countdown is complete
   To re-pair the remote, hold down both back and play/pause buttons for 3 seconds.

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3. Remote control setup

   Support remote control/support for old people.

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4. Support Zoom

   Googled “Facebook Portal for Zoom meetings” and from the Zoom website it says that Facebook Portal supports Zoom. Wired Magazine also says Portal supports Zoom. Someone from Portal better call them and tell them it aint true.

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5. Improve face detection

   Portal currently thinks grid/lattice patterns are faces and zooms in (100% zoom) on them, even to the point of ignoring actual faces. This happens to me when I'm lying in bed as my pillowcase has a lattice pattern. I usually have to disable the automatic tracking since Portal constantly zooms in on my pillow.

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6. Universal home gesture

   A UI gesture that does the same thing as "Hey Portal, go home" would be great. Sometimes Alexa gets stuck on the screen and can't be dismissed, even using voice commands. The only way to get back to home in that instance is rebooting the device. It'd be great if I could simply swipe from the left to go home (similarly to Nest Hub).

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7. Show call rejection and disconnection reason like Messenger

   When a call doesn't connect, "did not answer" is the only thing displayed. On Messenger, when a call doesn't connect, "[name] is on another call," "[name] did not answer," and "couldn't connect" are all possible reasons for a call not connecting that are displayed to the user. This allows the caller to know whether the recipient actively rejected a call or simply is offline. That's useful to know whether it's polite for the caller to call again later after the call doesn't go through or whether the caller should just wait to be called back.

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8. On devices that don't support wifi 6, don't display wifi 6 networks as options to connect

   The current generation of Portal devices doesn't support wifi 6 (at least, not with the current firmware). However, when scanning wifi networks to connect to, Portal still lists wifi 6 networks and allows the user to type a password and attempt to connect. Then, the connection fails with a generic message. This is confusing for users who simply set up a current generation router with default settings, since it's unclear why Portal can't connect. Ideally, Portal would either hide wifi 6 networks from the network list or otherwise indicate the reason for the connection failure so the user knows what the problem is.

   The current generation of Portal devices doesn't support wifi 6 (at least, not with the current firmware). However, when scanning wifi networks to connect to, Portal still lists wifi 6 networks and allows the user to type a password and attempt to connect. Then, the connection fails with a generic message. This is confusing for users who simply set up a current generation router with default settings, since it's unclear why Portal can't connect. Ideally, Portal would either hide wifi 6 networks from the network list or otherwise indicate the reason for the connection failure so the user knows what… more

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9. Bluetooth pairing UI bug

   On Portal Mini, connecting bluetooth devices to use the Portal as a bluetooth speaker (from either direction) results in the Portal UI spinning forever on "Pairing..." even after a connection is established. Power cycling the portal then unchecking the option for "use this device as a headset" resolves the issue, but there's no way to access that screen while it's stuck on pairing. I tested this with a Galaxy Note 10+ running Android 10, a Windows PC running Windows 20262 using an Intel Wi-Fi 6 AX200 160 MHz combined wifi and bluetooth M.2 card, and an Ubuntu 16.04 PC using Zotac integrated bluetooth. The Linux PC was able to connect without the pairing UI spinning forever, but both the Windows PC and the phone triggered the portal to spin on pairing forever (regardless of whether I tried to pair from the device or the portal) until I power cycled the portal. Simply turning bluetooth off and on didn't resolve the issue. I'm glad I was able to find a workaround, but I think the UI needs to be fixed so using the Portal as a bluetooth speaker is accessible. It's a fantastic bluetooth speaker (much louder and better quality than the Nest Mini) and it looks great on a desk, so I think this UI fix would allow a lot more people to enjoy Portal as a bluetooth speaker.

   On Portal Mini, connecting bluetooth devices to use the Portal as a bluetooth speaker (from either direction) results in the Portal UI spinning forever on "Pairing..." even after a connection is established. Power cycling the portal then unchecking the option for "use this device as a headset" resolves the issue, but there's no way to access that screen while it's stuck on pairing. I tested this with a Galaxy Note 10+ running Android 10, a Windows PC running Windows 20262 using an Intel Wi-Fi 6 AX200 160 MHz combined wifi and bluetooth M.2 card, and an Ubuntu 16.04 PC using… more

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10. Add the ability to except more then one incoming calls.

    My 92 year old mom is in lock down in a nursing home. She can except a call into the portal but when a second family member calls in and she excepts that call the same way, the first call gets disconnected and then connects to the incoming call. Apparently a second call cannot be taken. The only way to have multiple calls is for her to call in from her end. Very disappointed with this fact.

    8 votes

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11. more control of superframe display

    I would like to be have more control of what gets displayed. If I have thousands of pictures what gets displayed and when. This includes ongoing posts from facebook etc.

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12. Team and meet for portal!

    For those who make professional use of the portal, having compatibility with meet and teams is essential!

    8 votes

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13. Allow using the Portal to call to people using other browsers than Chrome or Opera.

    I have been trying to use my new Portal since before Thanksgiving but have unable to make any connections to other family members because they all use Safari or Windows browsers. Your instructions do not make this clear. So, my only choices for using this product is as a doorstop or a picture frame for photos. To me that makes it worthless!

    As I could not figure out WHY I could not get the product to work, I had been emailing your customer support and had been getting responses from someone named “Sena”. It took her 3 weeks to finally admit to me, what I had already been trying to tell her, which is that the product does not work or less you call someone who is using Facebook from a Chrome browser. I summed up my response to Sena below:

    Sena
    Thank you for finally admitting that what I had been saying all along is true... that this product does not work with or less you use Chrome (or apparently Opera - of which I have never heard). I did confirm what you said about calling someone who is using a smart phone, as I managed to call my daughter who did receive the call I made to her while she was using her iPhone... although she did not immediately answer the call because she did not know I was the person calling as she normally does not answer calls from phone numbers she does not recognize. At the very least couldn’t you make the call come from my own cell phone number? Obviously connecting to someone who can only see you on a small smartphone screen is less than satisfactory.

    I will submit my complaints to the contact website you referenced. However, I would appreciate it if you would pass on to your supervisors that I find your advertising, which makes it look like that using the Portal is incredibly easy, is clearly intentionally (and perhaps illegally) misleading. Even your instructions on using the product do not explain clearly that this product will only work on designated (and not commonly used) browsers.

    Can I return the product and get my money back? I have already set it up and tried using it for a couple of weeks. But you have confirmed that I will only be able to use it if I go through a lot of trouble. I either have to tell people who I want to call to setup their computers or iPads with Facebook using a Chrome browser, or inform them in advance that I will be calling them from some phone number they will not recognize and they have to answer ONLY using their cell phone. Both options are clearly impractical.

    I cannot recall having been so disappointed in a product.

    Regards,
    Roy Knoedler
    royknoedler@yahoo.com

    I have been trying to use my new Portal since before Thanksgiving but have unable to make any connections to other family members because they all use Safari or Windows browsers. Your instructions do not make this clear. So, my only choices for using this product is as a doorstop or a picture frame for photos. To me that makes it worthless!

    As I could not figure out WHY I could not get the product to work, I had been emailing your customer support and had been getting responses from someone named “Sena”. It took her 3 weeks to finally… more

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14. Need Manual frame, move and zoom.

    Need the option to manually frame and area and move it around.. The face spotlight doesn't work with an active toddler that doesn't look at the screen all times.

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15. Make browser available for Portal TV, please?

    Please make a browser for the Portal TV so that I can log into other video conferencing sites on the browser during this pandemic. My children & I all use various different video conferencing sites to communicate with teachers, doctors, therapists, mentors, etc. We would desperately like to use our Portal TV to do family therapy as well, and the biggest screen in the house would be perfect for this task.

    6 votes

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16. Allow Portal and Alexa to access Ring Video and audio

    Allow Portal and Alexa to access Ring Video and Audio

    7 votes

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17. MINDBODY app or video and audio access

    Please allow MINDBODY fitness app to work on portal mini or let the video and audio to work with the browser. https://www.mindbodyonline.com/explore

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18. Add the ability to live stream to a Facebook group from Portal TV

    I enjoy my Portal TV device, but it would be even better if I could live stream to my private Facebook group from Portal TV. Our Facebook group meets weekly in person, but we would love to live stream to those who cannot attend in person.

    18 votes

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19. Enable Automatic Video Call Answering - Like Skype

    I have a grandma in a nursing home with dementia so she can barely speak and definitely can't move to answer a video call. Skype offers a feature that allows you to enable automatic answering for incoming video calls.
    The lack of this feature in portal is the only thing holding us back from buying a portal because even with voice activated answering, the device would be completely useless. My grandma isn't able to do this on her own most days.

    6 votes

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20. When I try to order a product and ship to Canada the currency changes to Canadian which costs more with the exchange rate.

    PLEASE FIX THIS!!!

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