Portal from Facebook
600 results found
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Check on your own orders
For some reason you can’t check on the status of your orders on your acccount. I had EXTREME difficulty today trying to check on two different orders going to two different countries. I did not receive confirmation for one of my orders so I had no info to supply except for my email. It wasn’t until the last person I talked to that my issue was resolved. I believe I spoke with 3 different people. VERY FRUSTRATING. What company doesn’t allow you to see your order history?!
1 vote -
Need to make it easier for elderly people to us Portal without the long set up process
Need to make it easier for elderly people to us Portal without the long set up process
10 votes -
UI Customization : Allow the hiding of icons to help elderly
Ive just given the FB portal to my mum for a trial period. It works FAB BUT if she swipes right then she gets to the icon screen.. Where there are bunch of icons..
it would be nice to hide icons which arent needed, e.g. facebook live, websites etc..
7 votes -
Remove the need for a Facebook or WhatsApp account.
The need for a Facebook and/or WhatsApp account when spending a lot of money on this product is non sensible.
Older people may not have WhatsApp or Facebook accounts, but want to be able to use this device.
Children, who cannot sign up for a Facebook account or have a mobile phone are also unable to use this device.
At a bear minimum, there should be an option to have a "portal" account, and so portals would be able to call other portals.
I have purchased 7 for the family as thought it would be fantastic, but the theory seems…
1 vote -
Adjust screen view of other members in chat
While chatting with more than one other caller, the screen cuts in half, which usually means we can only see one person on the screen. My husband and I chat with our families using the portal, and we shouldn’t have to sit on top of each other just to be seen (and same for the people we call). Is there a way to keep the screen view/width the same with multiple callers as it is with just one other caller?
8 votes -
Closed captioning
Adding closed captioning on video calls will have a huge positive impact on the deaf and hearing impaired community. This is a large system upgrade but well worth it.
7 votes -
Record video chats
During this time being "sheltered in place" it would be nice to use the portal to make online posts with video chat guests it has a much better camera than most computers and much easier to use instead of a phone.
9 votes -
Add a Pet mode!!
So I travel a lot and I have pets at home and there’s no product on the market that my pets can see my face. I’d deff by one of these if there was a pet mode I can turn on the portal from my phone and my pets can see me. I guarantee pet people will purchase this if it had that feature!!
2 votes -
Add "Alexa Answer TV Call....."Alexa End Call" ( when completed)
Gobsmacked you guys actually launched half ready not having implemented simple functionality?
B) Portal is NO smarter than my mobile app?
C) URGENT ADD "SIMPLE ONE Voice COMMAND TO ACTION & End Calls (No controller or use of controllers or apps, great for aged people etc)!
d) for the aged or less techno nimble implement ASAP, "Alexa Answer! and "Alexa End call" when completed.
Good luck and we await...go on make our day!
2 votes -
Auto Answer
Auto answer should be a feature so physically handicapped people can participate
194 votes -
Manual Camera Mode For Facebook Live
Manual camera mode for Facebook Live. We use Portal (10" Mini) as a livestream engine for our worship services.
However, the camera keeps focusing on the back of people's heads on the back row. Aaaaaaarrrrrrgggghhhhh!
Please help,
Jason4 votes -
Put Superframe back on it or it is useless
Put Superframe back on the portal
1 vote -
Allow Portal 10" HD to work offline using the USB/SD connection
Portals are very nice, but only while connected. My father-in-law does not have internet, but we were going to setup a FaceBook account for him so family could send him photos and videos. Problem is Portal currently only works while connected.
It would be great if photos and images could be downloaded to a USB/SD card and would continue to be available if the device is offline.
1 vote -
Allow noise cancellation to be turned off on Facebook Live performances
I believe there should be an option to turn the noise cancellation features off on portal, as many performers have being using their portal for Facebook Live however when the music starts in the background, the noise cancellation kicks this it out affecting the sound quality.
5 votes -
Disable screen saver
I would enjoy a setting that would put the portal to sleep, and not scroll through any photos. When not in use, I would prefer it black.
6 votes -
Integrate with messenger for kids
Since this is focused on the kids and keeping families connected. It would be nice to have the ability to integrate messenger for kids in,instead of it only having all of my contacts which is numerous.
I only want to see the 3-4 people on my calling list. Not my entire friends list.
256 votes -
Pick up Video Messages on Portal.
We make several calls on Portal that go unanswered. In those cases, we leave a video message. Is there an indicator on Portal that alerts you a video message is waiting? Or, can we only see the message on our Messanger app?
6 votes -
Allow screen and settings locks to the Portal. So the elderly can’t alter settings.
Allow screen and settings locks to the Portal. So the elderly can’t alter settings.
8 votes -
Ability to randomize superframe photos.
It would be nice to have a toggle option under the superframe settings to allow for the randomization of photos.
34 votes -
In watch sharing
In watch sharing allow users to increase size of other party so you can actually see them like a split screen and also to be able to adjust the volume so their voices can be louder than what your both watching.
1 vote
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