love the portal, the remote didn't work out of the box and I can't seem to find a way to replace just the remote. It pairs fine but then unpairs as soon as the unit goes to sleep. It doesn't work after re-pairing. I have to use the phone app. I would like to have a new replacement remote, as it hasn't worked properly since day 1. How do I get one?
love the portal, the remote didn't work out of the box and I can't seem to find a way to replace just the remote. It pairs fine but then unpairs as soon as the unit goes to sleep. It doesn't work after re-pairing. I have to use the phone app. I would like to have a new replacement remote, as it hasn't worked properly since day 1. How do I get one?