drop in for old person is just mandatory..

This would be a great feature to be able to call my mum who has dementia. We have been calling her on her Portal for two years and she loves it, but is starting to forget how to answer or doesn't know where the ringing is coming from. This is the main reason for all our family members having Portals and she loves getting calls.

I am perhaps misunderstanding this request as we do have the ability to drop in on our Portal from the Portal app on our phone or tablet. I have used it and it does give me the ability to ring in on my Portals located in three rooms in my home.

I had a long talk with a tech support representative last night and we discussed this possible feature. I was told that there were technical issues which are keeping this from being a feature and there were no plans on creating the feature. I was also told that using the feedback on the portal for sending in request might get more attention than posting here.

So I would suggest that everyone go to settings on their Portal and press HELP and then press the FEEDBACK selection and type in the request for "drop in" along with the reason. Maybe a big write in campaign will make this very important feature happen.

Allow portal to have the drop in feature. Thank you

Automatic answer so that I can check on my mom who is elderly and disabled. She has problems with her voice at times it cannot answer