I have been trying to use my new Portal since before Thanksgiving but have unable to make any connections to other family members because they all use Safari or Windows browsers. Your instructions do not make this clear. So, my only choices for using this product is as a doorstop or a picture frame for photos. To me that makes it worthless!

As I could not figure out WHY I could not get the product to work, I had been emailing your customer support and had been getting responses from someone named “Sena”. It took her 3 weeks to finally admit to me, what I had already been trying to tell her, which is that the product does not work or less you call someone who is using Facebook from a Chrome browser. I summed up my response to Sena below:

Sena
Thank you for finally admitting that what I had been saying all along is true... that this product does not work with or less you use Chrome (or apparently Opera - of which I have never heard). I did confirm what you said about calling someone who is using a smart phone, as I managed to call my daughter who did receive the call I made to her while she was using her iPhone... although she did not immediately answer the call because she did not know I was the person calling as she normally does not answer calls from phone numbers she does not recognize. At the very least couldn’t you make the call come from my own cell phone number? Obviously connecting to someone who can only see you on a small smartphone screen is less than satisfactory.

I will submit my complaints to the contact website you referenced. However, I would appreciate it if you would pass on to your supervisors that I find your advertising, which makes it look like that using the Portal is incredibly easy, is clearly intentionally (and perhaps illegally) misleading. Even your instructions on using the product do not explain clearly that this product will only work on designated (and not commonly used) browsers.

Can I return the product and get my money back? I have already set it up and tried using it for a couple of weeks. But you have confirmed that I will only be able to use it if I go through a lot of trouble. I either have to tell people who I want to call to setup their computers or iPads with Facebook using a Chrome browser, or inform them in advance that I will be calling them from some phone number they will not recognize and they have to answer ONLY using their cell phone. Both options are clearly impractical.

I cannot recall having been so disappointed in a product.

Regards,
Roy Knoedler
royknoedler@yahoo.com