Better support for hacked accounts
Portal support need to be able to contact Facebook to support their customers.
Facebook account hacked, inappropriate posts made, account disabled. No route to sort this. Sent round in circles via Facebook help pages but unable to action anything.
Portal support state can't help other than to send links to Facebook help pages which don't work.
Can't use paid for portal device as Facebook account disabled. Advised of using a workaround of WhatsApp for using portal but no good as parents don't use WhatsApp so only have access to portal via Facebook/messenger. As such can't use portals and parents can't interact with grandchildren via portal.
Meisje87@yahoo.co.uk
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Albert Becker commented
I am using an alternate Facebook account because mine has been disabled. My account was hacked. It is unthinkable that Facebook has no customer support for disabled accounts. Hacking into Facebook accounts is a crime, but there is no way to report the crime to Facebook. People use Facebook for their businesses. When a hacker disables an account, that business is shut down with no repercussions from Facebook. I believe Facebook should be responsible for lost wages.