AI improves customer service by empowering chatbots and automation to provide prompt, precise, and tailored answers to consumer questions. Natural language processing (NLP) is used by AI-driven chatbots to comprehend and reply to consumer enquiries, cutting down on wait times and offering round-the-clock assistance. They may manage standard requests, such as account information, order status updates, and frequently asked questions, freeing up human agents to work on more complicated problems. By learning from encounters, machine learning allows chatbots to continuously improve their relevance and accuracy. By handling repetitive duties like ticket routing and follow-ups, automation further increases productivity.

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