2919 results found

1. WHY?! Why wouldn't FB messenger kids work on the Portal???

   Can we please allow my daughter to have a log-in using messenger kids on the portal??

   14 votes

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2. Add ability to record portal session to SD card for 'instant record' ability

   We have had many sessions where our 2yr and 4yr grandchildren are particularly funny or cute...I had wished we had the ability to push a record button to save video to an SD card for later viewing!!!

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3. Screen protector needed!

   Please create screen protectors for the 8" and the 10". I'm constantly wiping fingerprints off the screen and it has a terrible glare when our room is sunny. The reflection from the TV in the same room is problematic as well. Thanks!

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4. Change the hot word

   My mom in india has difficulty saying the hot word and portal does not understand her accent. Can e we change the hot word to something easy or a word of her choice which portal understands

   4 votes

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5. BUG: Zoom + HDMI = instant crash. Only Fix: Unplug HDMI, Reboot.

   Previous version of zoom worked great to have a second screen over a usb-c hdmi adapter. This current version has never worked with a second screen. I’ve tried uninstalling and reinstalling several times. Please fix this bug in the next update!

   3 votes

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6. put on the home screen the day of the week

   Add to the home screen the day of the week (eg Monday) with the date and time. This would be very practical especially for the elderly or retired who no longer always have the notion of time.

   2 votes

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7. Add webex to portal tv
   5 votes

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8. 'Do not disturb' should be recurring and adjustable (both when it starts and ends).

   Every day I have to enable the 'Do not disturb'-feature again.
   Also, why 8am? Why can't I choose another time?

   It would be good if you can adjust the start and end time of the 'Do not disturb'-setting, and have the option to have it start and end automatically each day.
   This is the reason I don't recommend the Portal to others.

   6 votes

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9. remote access

   I would love to see remote access app or link on a cloud account so that settings can be tweaked or adjusted remotely for a specific administrator.
   
   The companion app is as secure as one's fb password and I do realize the portal is pretty secure because it does not have this in one way.

   I set up the accounts and the portal and so do have access to all that info, but do not always have access to the actual portal itself.

   This might actually mean a specific portal database which would likely add to the costs, but it might be worth the cost. The Portal has got to be one of the cheapest devices (well, with the Xmas special) on the market. I'm grateful.

   I glitched on my setup of What's app, and will need to get to the Portal to fix that (check the notifications box), but I'm actually liking the simplicity of it which is a huge plus. I didn't put any of the extra apps on it on purpose so there were not so many icons on the screen. I thought I would add them on slowly when she was comfortable with the video calling piece.

   At some point, I want to activate Spotify as well. I didn't so that if buttons got pushed accidentally, nothing would be impacted. One step at a time. A remote admin account would mean that could be set up from a distance. I'm not sure how to do that so it's secure, but I can access my mobile account with a pin number and a code sent to me. Maybe something like that.

   I bought the mini for my parent, and so far, it's working well. TY

   I would love to see remote access app or link on a cloud account so that settings can be tweaked or adjusted remotely for a specific administrator.
   
   The companion app is as secure as one's fb password and I do realize the portal is pretty secure because it does not have this in one way.

   I set up the accounts and the portal and so do have access to all that info, but do not always have access to the actual portal itself.

   This might actually mean a specific portal database which would likely add to the costs, but it… more

   5 votes

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10. ability to activate

    With extreme safeguards and settings having the ability to activate portal from the caller would be amazing as it would serve 90 year olds and dementia patients.

    1 vote

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11. Larger brighter remote for the elderly

    My 92 year old mother can ask portal to call people...but...she cannot manage the portal remote...it is too small...if they would make it bigger, in a brighter colour with different coloured buttons it would help.
    Do you inow if you can get any remotes for the elderly that would work with portal..
    Even i find it quite small...forever losing it😂

    4 votes

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12. Add Paprika Recipe Manager App

    Paprika Recipe Manager is a fantastic app for storing recipes, meal plans and grocery lists. Since a lot of people keep their portal on their kitchen counter this would be a great feature to add.

    9 votes

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13. Incoming call sound is ineffective.

    The incoming call sound is quiet and a delayed repeat of a strange warble. My elderly mother doesn’t recognise the sound over the Tv, kettle or any other sound going on in the house. We tried to change it, but there is only the default noise and volume.

    3 votes

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14. Manual Mode

    Allow manual mode to be re-implemented to control the other person's screen so I can focus on his/her face and not the random things portal zooms in on at times.

    13 votes

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15. portal mini camera as an in home security camera

    With my portal mini at home can I remotely use my Android phone view the camera on my fb portal mini as an in home security camera

    2 votes

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16. Portal Home Screen Update

    Plz allow users the option of personalizing there home screens.
    The new update seems to bypass my NO TIPS preference.
    The pictures don't loop as long as they used too.
    Last, I would prefer the option of accepting updates.

    3 votes

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17. Bring back Spotlight Please!

    We loved the idea of the Portal, and purchased units for each set of grandparents last Christmas. We've been enjoying them and using them extensively over the last year. However, the recent removal of the spotlight and manual mode controls has me starting to regret the decision.

    Spotlight mode was a major differentiating feature for me in choosing the Portal over its competition. We used spotlight mode during nearly every call. It was perfect for the grandparents to zoom in on the grandkids, or to talk to one person while others are in the room. The replacement self-view spotlight is nearly pointless, as the babies aren't going to spotlight themselves.

    Manual mode was also very useful, especially when talking to a room full of people. Now the face tracking algorithm is constantly picking up and losing people, zooming in and out over and over again. Sometimes it will pick a random person and zoom way in on them to the exclusion of everyone else. Very annoying, especially with no way to stop it now.

    When spotlight and manual mode stopped working, I assumed my Portal was broken, and contacted support. I was shocked when the agent informed me that this was an "update". Major features removed in an update without so much as a warning or a notification? Very disappointing. Even the FAQ page the support agent pointed me to didn't acknowledge that there had been a change, just described how the self-view camera controls work now.

    We were planning to upgrade our Portals this year, but not anymore.

    We loved the idea of the Portal, and purchased units for each set of grandparents last Christmas. We've been enjoying them and using them extensively over the last year. However, the recent removal of the spotlight and manual mode controls has me starting to regret the decision.

    Spotlight mode was a major differentiating feature for me in choosing the Portal over its competition. We used spotlight mode during nearly every call. It was perfect for the grandparents to zoom in on the grandkids, or to talk to one person while others are in the room. The replacement self-view spotlight is… more

    10 votes

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18. Kids messenger

    Can you put kids messenger on the portal? My kids are too young for devices and to type so they can use the video portion of kids messenger on the portal. Thanks!

    54 votes

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19. HDMI support for Gen 2
    4 votes

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20. hmmm

    there used to be an option to share/forward a picture currently displayed on superframe to a messenger contact- where is it now?

    also, when i initially purchased facebook portal there was a feature where you can switch/transfer videocalls: messenger to portal, portal back to messenger app on phone :(

    1 vote

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