2925 results found

1. Answer whatssap call with hey portal voice

   I would like to answer whatssap calls by using voice. Either hey portal or Alexa. As I have lot of family who i can only call on whatssap as they don’t have Facebook and most of the time my portal is out of reach

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2. Something like having closed caption option while on video calls for hearing impaired people would be a great feature!

   Something for the hearing impaired while on video calls such as closed caption option

   8 votes

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3. Post firmware changelog and app changelog to portal website

   Having a webpage for features suggestions is already a big step towards making this a unique "family &friends" device.

   But you need to provide a changelog for app and device firmware so that users are aware of the changes and settings added! Otherwise it causes a lot of confusion. Maybe you can show them in the portal about tab.

   For example I noticed that firmware 1.2.1 added transparency to the caller window.. It took me to days and a reset to realize that this was a feature!

   13 votes

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4. Screenshot

   Be able to take screenshots

   9 votes

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5. This is the SECOND time I am reaching out and received no word back after the first time. I strongly feel you need to add a LOT more stories

   WE NEED YOU TO PLEASE ADD MORE STORY TIME OPTIONS. WITH EVERYONE QUARANTINED READING TO OUR GRAND KIDS IS AN AMAZING THING HOWEVER WE HAVE READ THEM ALL LIKE A MILLION TIMES ALREADY ;) . I ASSUME IT CAN'T BE THAT HARD TO ADD A LOT OF NEW OPTIONS AND HOPEFULLY YOU WILL DO THAT SOON. I HAVE BEEN ASKED BY FRIENDS WHAT I THINK OF MY PORTAL AND TO BE HONEST IT IS HARD GIVING A GOOD REVIEW AS I FEEL THIS IS ONE OF THE REASONS MY GENERATION HAS A PORTAL. WE ARE TIRED OF THE SAME STORIES. THANKS FOR YOUR CONSIDERATION.

   WE NEED YOU TO PLEASE ADD MORE STORY TIME OPTIONS. WITH EVERYONE QUARANTINED READING TO OUR GRAND KIDS IS AN AMAZING THING HOWEVER WE HAVE READ THEM ALL LIKE A MILLION TIMES ALREADY ;) . I ASSUME IT CAN'T BE THAT HARD TO ADD A LOT OF NEW OPTIONS AND HOPEFULLY YOU WILL DO THAT SOON. I HAVE BEEN ASKED BY FRIENDS WHAT I THINK OF MY PORTAL AND TO BE HONEST IT IS HARD GIVING A GOOD REVIEW AS I FEEL THIS IS ONE OF THE REASONS MY GENERATION HAS A PORTAL. WE ARE TIRED OF THE SAME STORIES.… more

   7 votes

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6. Rebel Wilson is so not funny in your ads.
   1 vote

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7. Check on your own orders

   For some reason you can’t check on the status of your orders on your acccount. I had EXTREME difficulty today trying to check on two different orders going to two different countries. I did not receive confirmation for one of my orders so I had no info to supply except for my email. It wasn’t until the last person I talked to that my issue was resolved. I believe I spoke with 3 different people. VERY FRUSTRATING. What company doesn’t allow you to see your order history?!

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8. Need to make it easier for elderly people to us Portal without the long set up process

   Need to make it easier for elderly people to us Portal without the long set up process

   10 votes

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9. Dont create a new Messenger chat group every time i have a group call on Portal
   9 votes

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10. UI Customization : Allow the hiding of icons to help elderly

    Ive just given the FB portal to my mum for a trial period. It works FAB BUT if she swipes right then she gets to the icon screen.. Where there are bunch of icons..

    it would be nice to hide icons which arent needed, e.g. facebook live, websites etc..

    7 votes

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11. Remove the need for a Facebook or WhatsApp account.

    The need for a Facebook and/or WhatsApp account when spending a lot of money on this product is non sensible.

    Older people may not have WhatsApp or Facebook accounts, but want to be able to use this device.

    Children, who cannot sign up for a Facebook account or have a mobile phone are also unable to use this device.

    At a bear minimum, there should be an option to have a "portal" account, and so portals would be able to call other portals.

    I have purchased 7 for the family as thought it would be fantastic, but the theory seems far better than the reality..

    Which is, is not very well thought through at all.

    How can you, enable children and the elderly, EASY access to be able to call family?

    Note the word easy, as getting a WhatsApp or fb account is not easy.

    The need for a Facebook and/or WhatsApp account when spending a lot of money on this product is non sensible.

    Older people may not have WhatsApp or Facebook accounts, but want to be able to use this device.

    Children, who cannot sign up for a Facebook account or have a mobile phone are also unable to use this device.

    At a bear minimum, there should be an option to have a "portal" account, and so portals would be able to call other portals.

    I have purchased 7 for the family as thought it would be fantastic, but the theory seems… more

    1 vote

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12. Provide a reason why an account is disabled

    I have bought my Mum and Dad a Facebook Portal so we can communicate while in lockdown. After a few days their account became disabled with this message

    "Your account has been disabled
    You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
    We have already reviewed this decision and it can't be reversed.
    To learn more about the reasons why we disable accounts, visit the Community Standards."

    He literally DOES NOTHING with this account except receive and make video calls, and I uploaded some family photos to his timeline so they'd appear on the portal as an electronic picture frame.

    I appealed against the account being disabled but it did no good. At the moment I have £160 of portal that I can't use and no way of knowing why the account is being disabled.

    How about you provide some sort of human contactable chat facility who can explain to me why the account has become disabled? Now you are selling hardware that is dependent on a facebook account your current model in inadequate

    Dave

    I have bought my Mum and Dad a Facebook Portal so we can communicate while in lockdown. After a few days their account became disabled with this message

    "Your account has been disabled
    You can't use Facebook because your account, or activity on it, didn't follow our Community Standards.
    We have already reviewed this decision and it can't be reversed.
    To learn more about the reasons why we disable accounts, visit the Community Standards."

    He literally DOES NOTHING with this account except receive and make video calls, and I uploaded some family photos to his timeline so they'd appear on… more

    1 vote

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13. It would be a good idea to allow the television to pick up a video call from WhatsApp rather than having to call someone back

    It would be a good idea to allow the television to pick up a video call from WhatsApp rather than having to call someone back At the moment you can only make calls direct because there isn’t enough time to switch the input on the television by the time you do that you’ve missed the call

    1 vote

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14. I don't find Portal+ useful unless you add Zoom, Webex, and any apps to download.

    I don't find Portal+ useful unless you add Zoom, Webex, and any apps to download. The number of apps you provided is limited.

    8 votes

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15. please add new books to portal

    in quarantine I have been reading to my 19 month old grandson daily we can both recite your stories by heart! please increase your library

    6 votes

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16. Google Voice Assistant

    I am interested in purchasing two Portal Plus systems. I been looking at your features and see that you have Alexa built into the Portal. I do not use or like Alexa. My home is a complete Google home. Do you also have Google Voice built into the Portal? If not, it looks like I am going to have to use Goole Meet for my home video calls. I need to know before purchasing. -

    7 votes

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17. features/settings

    My portal no longer has option for incoming calls setting to allow you to set calls only to come to portal when you are home. It used to have feature that would only ring portal if my phone was at home. If I was away with my phone it would not ring on portal unit only my phone. Recently this has changed and calls are going to portal unit at home as well as my phone when I am away from home. I spoke w/ customer support and was advised that for some reason this feature was removed now only allowing a "do not disturb" feature which is not really useful. I work outside the home and my husband works from home currently so the calls that come to my phone are also ringing there as well. There is no need for my calls to go to the portal if I am not at home near the portal. This used to be a feature you could change.
    ******************************************** Below was previous instructions for setting up this feature I am referring to***************

    You can make it so that people can only call the Portal when you're at home with the Home and Away function. From the home screen, swipe left, and tap on Settings > Incoming Call Settings > Only When You're Home. Then, go to your phone and confirm that you want to use the Home and Away feature when the alert pops up.

    This will make calls automatically go only to your phone when you're not at home.

    ---

    It would be nice to have this feature restored as it is annoying to people at home if I am not there to answer my incoming calls. I don't understand why this change was made.

    My portal no longer has option for incoming calls setting to allow you to set calls only to come to portal when you are home. It used to have feature that would only ring portal if my phone was at home. If I was away with my phone it would not ring on portal unit only my phone. Recently this has changed and calls are going to portal unit at home as well as my phone when I am away from home. I spoke w/ customer support and was advised that for some reason this feature was removed now only… more

    3 votes

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18. this is a test idea

    this is a test idea

    1 vote

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19. I hate having to type everything out on the keyboard. Add a microphone option for keyboard.
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20. It is really difficult to find podcasts through verbal search or even typing

    Allow a better search option that is more thorough.

    1 vote

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