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Elan Zadok

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  1. Replace built-in camera

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    7 comments  ·  Portal from Facebook » General  ·  Admin →
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    Elan Zadok commented  · 

    Same here, my 4 year old daughter scratched the lens a little and she's all fuzzy now when we talk. It's such an expensive device I can't just up and buy a new one! That lens should really be easier to replace and they should have thought about selling parts like this to Portal users.

    I did some digging, and they actually stated these devices are strictly for those 13+ ... and more than likely figured they wouldn't get damaged in this way by kids. I find it bonkers that no one at Facebook had enough intelligence to realize these devices would be used by children regularly to talk to their family members. It doesn't even have Messenger for Kids on there which is a HUGE fail IMO. My daughters Fire Tablet has Messenger for Kids on it, and somehow even though she throws that thing around all day, the lens never gets damaged like the portal.

    *Update* I spoke to support and there is no repair. If it's out of warranty you have to buy a new device. I am going to be looking for an alternative as this is ridiculous.

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