I was having the same problem with my Portal, contacted the company and eventually wound up sending it back and getting a different one (I think it's refurbished). This portal device is also freezing on one picture. I have tried plugging/unplugging, factory reset and manual reset, nothing works for more than a few rotations. I was hoping someone else had a different strategy for fixing this. I guess this one will need to go back too.
I was having the same problem with my Portal, contacted the company and eventually wound up sending it back and getting a different one (I think it's refurbished). This portal device is also freezing on one picture. I have tried plugging/unplugging, factory reset and manual reset, nothing works for more than a few rotations. I was hoping someone else had a different strategy for fixing this. I guess this one will need to go back too.