1607 results found

1. Customer service is HORRIBLE

   Ok I have asked for a call back three times and nothing. I have wasted hours on the chat and all the do is give me excuses and ask me to wait. They cannot solve any problems

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

2. More stories to story time. I read to my granchildren every night and have read all

   More stories for story time please.

   24 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

3. Definitely needs integrating with both Microsoft Teams and Zoom as we use this a lot for meetings.

   Definitely needs integrating with both Microsoft Teams and Zoom as we use this a lot for meetings.

   19 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

4. Does Portal by Facebook break any HIPAA laws? My mom's nursing home is trying to restrict use of it.

   First of all, I’m an advocate to the Portal by Facebook. I’ve been sharing this great way to communicate with others on Facebook and word of mouth. It came out during Covid19 when we couldn’t see our loved ones in the nursing home. What great timing! That’s why I bought it for my mom! Thank you!
   My mom is living in a nursing home and I bought her the Portal by Facebook in December. She has Parkinson's and can no longer use her cell phone, because of her shaking. The Portal helps my mom so much. She doesn't have to use her shaky hands to answer a call or make one. It makes her feel like we're in the room with her. Now the nursing home wants to restrict my mom from using her Portal because it's something new and they don't understand it. They said it's against the HIPAA law because of mom's roommate in the room with her. It would be no problem if mom had a room to herself. The roommate doesn’t seem to have an issue with the Portal as she talks to me during my calls to mom as well. How can I reach out to someone at Portal by Facebook to see if they can help me fight this? I can’t help but wonder if their trying to hide something by doing this. I don’t think that’s the case but still. They don’t have restrictions on cell phone where I’m sure many face time residence there. I told the nursing home that using the Portal is the same as if I was sitting in the room with my mom. If a doctor was going to come in to see mom’s roommate, just ask me to leave. With the Portal, you simply turn the camera off or unplug it. The nursing home wants to restrict my mom to only using the Portal a couple hours a day and then it will be unplugged. If mom wants to talk to someone, or someone wanted to talk to her, we would each need to call the nurse so they can move mom and her portal to a public area for her to use the Portal. That makes no sense to me. My mom sometimes calls me 10 times a day. Note: it takes 2 nurses to move mom, she can’t walk on her own, so she would have to wait until they had 2 nurses that were free to move her and the Portal to this public area and then back to her room when to conversation was finished. That would take more work from their staff that they don’t have. My mom is so upset because she needs to know she can call me at anytime and I’m there. How can they set a policy for the Portal when it’s just like me sitting in the room with mom. Their afraid someone will hear some personal information. So again, I said it’s no different than physically being in the room with her or even on a cell phone face timing. All they have to do is ask that we end our conversation and call back later. They don’t need to take the Portal from my mom. Where are her rights? Their removing her only means to communication. Plus, I’m her POA and I need to make sure she’s okay. Can you help me?
   I believe I registered the Portal in my mom’s name Dolores Kring with my email address of 2011itsmylife@gmail.com. A support ticket was made and that is 2600601.
   Thank you! Ronda Balsley

   First of all, I’m an advocate to the Portal by Facebook. I’ve been sharing this great way to communicate with others on Facebook and word of mouth. It came out during Covid19 when we couldn’t see our loved ones in the nursing home. What great timing! That’s why I bought it for my mom! Thank you!
   My mom is living in a nursing home and I bought her the Portal by Facebook in December. She has Parkinson's and can no longer use her cell phone, because of her shaking. The Portal helps my mom so much. She doesn't have to… more

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

5. Please make available replacement camera covers
   2 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   1 comment  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

6. Option to share or multistream when livestreaming with portal

   When streaming live using the portal, include the capability to multistream or share the stream whilst it is live.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

7. remote to adjust for zooming manually

   I cook and sell Tupperware. I bought the Portal+ because it works in my kitchen but it is so limited. I would like to see us have a remote control to tell the Portal to zoom out or in manually.

   1 vote

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

8. Change Portal's voice

   Ability to change Portal's voice. The current AI voice sounds a little 'stuffy'! 😊

   3 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

9. Add more stories to story time

   I bought Portal to be able to interact with my family across the US. I read to my grandson multiple times per week and we have run out of good stories. Portal needs a larger selection to utilize with young children to keep the program fun and interactive.

   4 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  General  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

10. Fill the screen when you have more than one caller on at a time

    When you have two or more callers the images are small and at bottom right of the screen. Make them fill the screen.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

11. WhatsApp chats should be available in contacts

    Portal displays WhatsApp contacts - should also have our existing WhatsApp chat groups available to call

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

12. Portal should have the ‘Story Time’ in more languages.

    ‘’Story Time ‘ should be accesible in more languages.
    Like I can use it in English but should be able to go to languages and find the stories in Spanish so I can interact with my English speaking grandchildren abd my Spanish speaking ones as well

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

13. Allow plugin extensions for auth services

    We use Webex for our company, but have a VPN service that uses a plugin extension to connect...without that we can't use Webex for work.

    Allow browser extensions or plugins to be downloaded please, as this is extremely limiting.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

14. Shockingly Bad Customer Service

    Portal have the worst, customer service offering of any company I have used in modern times, especially for a tech company like yourselves.

    Your AI bots, although seem rather good to start with cannot help at all when manual intervention is required, and once this is needed, the conversation reaches a dead end, and any chance of resolving an issue is gone.

    Really really bad. I would not recommend anyone thinking of purchasing this device to do so.

    4 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

15. Allow WhatsApp set up without the use of a smart phone / QR code for the elderly.

    Grandmother is almost 90, she has a standard phone. She does not like tablets or touchscreens hence why we got her the portal due to the voice commands and she can keep up with the family that is currently dispersed across the country. You should be able to create a WhatsApp account without a QR code or just the web version without a smart phone. In the case that is not possible, it would be much obliged at the least if it was clear at purchase that there is no way around it, as the product is targeted at the elderly and the fact that they don't need to necessarily physically interact with it ( HUGE selling point), downside can't use it because we can't link the WhatsApp calling function. Please HELP!

    Grandmother is almost 90, she has a standard phone. She does not like tablets or touchscreens hence why we got her the portal due to the voice commands and she can keep up with the family that is currently dispersed across the country. You should be able to create a WhatsApp account without a QR code or just the web version without a smart phone. In the case that is not possible, it would be much obliged at the least if it was clear at purchase that there is no way around it, as the product is targeted at the… more

    24 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    6 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

16. Allow photo album date change

    Allow photo albums to have a date change to reflect activity date instead of a placement on portal date.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

17. Story Time

    Please put 5 little monkeys jumping on the bed back in the rotation. Our granddaughter looks forward to this story every evening. Try explaining where it went to a two year old. We haven’t seen her in 4 months due to Covid and it’s been a nightly ritual for our family !

    11 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

18. Market to Military families and Military Installations

    Military moves, birth events missed, deployments, training exercises in the field, and adapting to new social networks are challenges for military families. Non-military spouses are also having to adjust to networking for a new job in a new area or telework to keep current job. Sometimes a Military spouses current qualifications in one state are not accepted at the new duty location.I recommend outreach and advocacy by Facebook to help with these transitions. I recommend Portal be offered through the Military exchange stores and marketing to military families especially with its capability in may international locations. Portal Pods could also be fixed in barracks, MWR liberty locations, and hospitals. My portal has allowed me to stay in touch with my family. The moving camera allows less time spent moving a device to fit everyone into frame including toddlers!

    Military moves, birth events missed, deployments, training exercises in the field, and adapting to new social networks are challenges for military families. Non-military spouses are also having to adjust to networking for a new job in a new area or telework to keep current job. Sometimes a Military spouses current qualifications in one state are not accepted at the new duty location.I recommend outreach and advocacy by Facebook to help with these transitions. I recommend Portal be offered through the Military exchange stores and marketing to military families especially with its capability in may international locations. Portal Pods could also… more

    1 vote

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Edit…  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

19. Downloadable PDF user manual

    My mother-in-law received a Portal but is struggling to use it and has a hard time looking for answers online. She needs a user manual she can download and print out. I think many elderly users could use this. Or even include it in the packaging, again, to help elderly customers. She's ready to give it back. Thank you.

    3 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

20. The device really sucks!!!

    WHY IS IT A FACEBOOK PORTAL DEVICE BUT FACEBOOK APP IS NOT DOWNLOADABLE ON THE PORTAL? NO YOUTUBE APP? NO POWER BUTTON? NO VIBER? **** THIS ********

    2 votes

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  General  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close