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Portal from Facebook

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  1. remote control for the partially sighted

    create a remote control for the partially sighted... after all this was advertised for contacting your "grandparents" A bigger remote control with easy to see clearly labelled. The remote control has been the biggest issue of using this. Along with the portal TV doesn't shut down/sleep properly after a call, so then my elderly mother cannot connect back to her TV programmes.

    2 votes

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  2. Shipment to two different addresses in two different countries

    Your website says "Free delivery
    Have your Portal delivered from Facebook anywhere inside supported countries free of charge." And your terms and conditions for sale in EU say "2. LIMITED SHIPPING TERRITORY
    Products purchased through the Site will only be shipped to addresses located within the UK, France, Spain or Italy." Nowhere it indicates when shipping to different addresses these have to be in the same country. However, when trying to purchase two of your products and trying to get them shipped to two addresses in different countries, both in the list of supported countries, your website doesn't allow it.…

    2 votes

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  3. Add multiple choice of express couriers

    UPS does not properly cover all territories, creating inconvenience for users waiting for shipment. after a month I have not yet received my "Portal", after several complaints and attempts, they returned the package to the sender

    1 vote

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  4. Allow for multiple Instagram Accounts to be added to Photo Gallery

    We have multiple Instagram accounts for our family members and would like to add them to my photo gallery on my whatsapp/FB account. Our family members do not have their own FB/WhatsApp accounts because of their ages and other reasons.

    1 vote

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  5. More Stories

    Would love to see many more stories. They are awesome. Maybe the Frozen ones??

    13 votes

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  6. Ergonomics Portal+

    The screen on the Portal+ can only be used in the vertical position which makes it extremely difficult to use the screen keyboard, my work round to this has been to lay the Portal+ on it's back whilst using the keyboard - it could be said that in this instance the Portal+ is not fit for purpose. There are Health and Safety implications to using the keyboard in the vertical implications and certainly doesn't meet International Ergonomic Standards.

    There is a Bluetooth capability built into the Portal+ but I connect a Bluetooth keyboard to it but I can a Bluetooth…

    1 vote

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  7. Auto / Manual Rotation of Portal Display

    Many times when Portal video chatting with other people especially who are using Android or iphone smart phones, the lanscape image of theirselves displays sideways on your Portal. It would be very useful for Portal to auto rotate the image of them to be the correct way up or at least to be able to rotate it manually. This saves asking them to rotate their phone and having to view each other squashed on to portrait instead of being landscape.
    NB ...Zoom does it!

    1 vote

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  8. Disable streaming photos to save data usage

    Photo streaming is a great feature, BUT I purchased a portal for my non-tech-savvy mom, who does not have access to internet. I purchased a verizon jetpack for her and she has 30gb/month. 2-4 times a day, I think that the portal goes looking for photos to upload. Over the course of this month, that has added up to over 10gb of usage. I would like to be able to disable this to conserve data usage.

    2 votes

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  9. Remotely activated/controlled Portal

    Provide an option at setup for a version of the software to be driven by an app remotely, like a child account. This would allow elderly and users with limited movement to see videos, chat and photos sent to them remotely.

    My grandparents are a long way away and 97 yrs old. This would be an amazing gift for them, to see Kids, grand kids and great grandkids regularly and especially in lockdown.

    This is software only and could easily be implemented as a feature.

    3 votes

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  10. Accessories

    Please sell screen protectors and power cords so we can move portal to different rooms with ease.

    1 vote

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  11. Slide support for casting on portal app.

    Allow slide show playback from portal app when casting from iPhone or iPad , having to manually swipe every photo seems like going back 20 years !!
    I remember when apple and Microsoft introduced this and it was a great idea .
    Slide show works if photos are on Portal TV if uploaded or on facebook albums?
    Must be an easy fix.

    1 vote

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  12. Create a stand for Gen 2 10”

    A free standing mobile stand that it can be placed on so that it doesn’t have to sit on a table or side table.

    1 vote

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  13. Appels recents

    Bonjour,
    Possibilité d'effacer l'historique des appels.
    En effet tout les appels apparaissent sur la page "RECENTS" c'est assez désagréable de voir les clones des icones de mes correspondants.
    Merci de votre réponse; Cordialement
    Quel solutions pour les effacer?

    1 vote

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  14. You have to change your partner UPS

    I’m so disappointed because I ordered my portal December 11th and UPS is absolutely the worst company ever! Everyday from December 22th they said that my package is on his way! And until now I didn’t receive anything! I think you are a great company and you need near you another courier company!

    1 vote

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  15. Don't make promises you can't keep

    I ordered a portal (order number 1330413530668156) a month ago being told I would have it 6 days later and you still won't send it. When I ask for my money back I get told I will only get a refund if I return the Portal which you refuse to send me. How is that even legal?!

    1 vote

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  16. Don't make promises you can't keep

    I ordered a portal (order number 1330413530668156) a month ago being told I would have it 6 days later and you still won't send it. When I ask for my money back I get told I will only get a refund if I return the Portal which you refuse to send me. How is that even legal?!

    1 vote

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  17. Allow video or text messages to be played back on portal.

    This would be a great feature for elderly users (like my folks) who cannot manage to access their FB messenger app (like my folks). This would be useful for sending them reminders "Take your meds and call Dr. Larwence in the morning." or sentimental wishes, "I am on my way to the airport now, I hope you have an awesome day." or "Goodnight Grammy!"

    2 votes

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  18. File Sharing Feature

    If a user has capable to send files ie. photo, video, etc... using Facebook Messenger and the receiver can view it on either mobile app or PC, why cannot view files on portal?

    Looks like your friend send you photo via Skype, you can view it on Skype mobile app but cannot view Skype on PC. How logical that the same Skype doesn't work together in different platforms?

    Same as Messenger & Portal as platforms, these are under & owned by Facebook. When I send photo via messenger must also be visible to portal. So why doesn't work on different…

    1 vote

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  19. note sharing

    the note feature allows one to create a note or take a photo, etc, but one should be able to share that with one's WhatApp contacts.

    1 vote

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  20. 1 vote

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