2918 results found

1. narnians1@yahoo.com

   I purchased a Portal on August 28th of this year. When I did not receive it I contacted customer service who advised me that I would be contacted. I was told that they do not ship to a PO box so I advised them to ship to the address without the PO Box. I waited until the latter part of September and again communicated with customer service. I advised them I was moving to Nova Scotia so have the Portal shipped to Nova Scotian address. Since then I have waited, called customer service so many times I have lost track of the number, been promised the world and it is now November 10th 2021 and again I was in conversation with customer service and was again promised it would be looked after. I have purchased through Facebook Portal and other places at least 9 Portals plus the one that never seems to arrive and I am totally frustrated with Customer Service. I have asked many times too speak to either a supervisor or manager and all to no avail. At one time I was impressed with this but now the reality of Facebook comes clearly through in that they care for nothing but the money but will not look after the customer.

   I purchased a Portal on August 28th of this year. When I did not receive it I contacted customer service who advised me that I would be contacted. I was told that they do not ship to a PO box so I advised them to ship to the address without the PO Box. I waited until the latter part of September and again communicated with customer service. I advised them I was moving to Nova Scotia so have the Portal shipped to Nova Scotian address. Since then I have waited, called customer service so many times I have lost track… more

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2. Alexa ‘Reminders’ should disappear after a minute

   After a reminder pops up on the Portal, the display continues to show the reminder. We would prefer that after a minute, the screen went back to its normal default.

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3. "closed caption" for video calls. My mom is deaf. this would be a great service to the hearing impaired.

   converting voice to text for closed captions would allow deaf and hard of hearing persons to enjoy the device much more. This could also be adapted to use for emergency help services. My mom can speak but cannot hear therefore if she calls 911, she has no idea if anyone is listening to her. If she could see a person and read the captions she could communicate better. additionally this would also be valuable on the regular messenger app video calls. Dang, maybe you just need to hire me. i just increased your audience by a few million....you're welcome. Just thinking outside the portal....... ;)

   converting voice to text for closed captions would allow deaf and hard of hearing persons to enjoy the device much more. This could also be adapted to use for emergency help services. My mom can speak but cannot hear therefore if she calls 911, she has no idea if anyone is listening to her. If she could see a person and read the captions she could communicate better. additionally this would also be valuable on the regular messenger app video calls. Dang, maybe you just need to hire me. i just increased your audience by a few million....you're welcome. Just… more

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4. Still no screen sharing on 10inch 2nd gen

   When will this be enabled.
   Need to have photos show up on the TV

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5. Video's Playing as ScreenSaver - Gone!?!?

   Why was this removed 2 updates ago? Very disappointing! Please re-add!!

   2 votes

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6. Enable Alexa Announcements on Facebook Portal

   Alexa Voice Services have made Announcements feature available to all third-party, Alexa enabled devices. However, this is not enabled on Facebook Portal.

   This prevents Facebook Portal from being used as a speaker for Alexa Routines, or a screen for routines like - display my Ring doorbell when someone rings it. It's a simple fix it seems, and would unlock a huge extra range of functionality on the device.

   11 votes

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7. A quand portal+ netflix canal+ ....comme google echo show

   Bonjour,

   Pourriez-vous me dire quand pourra-t-on utilisé netflix canal + amazon, Disney ou les applications tv sur portal + comme chez vos concurrents car j'avoue être un peu déçu de ne pouvoir le faire vu la taille de l'écran asser propice pour une utilisation dans une cuisine.par exemple en plus des autre fonctionnalités

   Cordialement.

   2 votes

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8. Add Teams to the available apps

   Make Teams an video messaging app for the Portal. Seriously, even though they're the competition, it gets people using your hardware.

   5 votes

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9. Referral Programs

   Provide a program that offers cash back or discounts on Portal devices for getting friends and family to buy their own Portal.

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10. Deliver to two different countries

    When ordering two portal TV's and getting the discount it should be possible to get them sent to two different countries

    1 vote

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11. if ordering to an Italian address it should not automatically revert to the Italian language.

    if ordering to an Italian address it should not automatically revert to the Italian language.

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12. Enable YouTube app on portal TV

    Enable YouTube app on portal TV

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13. Alexa speaker group

    Enable Portal as a “speaker” device so it can join Alexa speaker groups. Useful so that Portal can simultaneously play music with nearby, Alexa-enabled speakers

    19 votes

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14. Add Korean Keyboard on Portal Plus

    Add Korean Keyboard on Portal Plus

    2 votes

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15. Full zoom app functionality

    The zoom app that was released for the Facebook portal plus does not support breakout sessions/rooms

    29 votes

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16. Allow screen lock while on calls

    My 1 year old loves to press buttons on a call which is very frustrating for both us and his grandparents. The ability to lock the screen while on call would be very beneficial.

    3 votes

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17. Add Amazon Prime to portal TV in Australia

    Amazon Prime is available in a number of countries but not in Australia. Remote still has a button that doesn’t do anything

    2 votes

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18. Allow a "Read Along" feature

    I have the original Facebook portal and have gifted portals multiple times to others. It is an AWESOME tool to stay connected.

    One specific way I use the Portal is to read stories to children. Some of them have gotten to an age that they want to practice reading to me.

    My suggestion would be a “parent/grandparent or “reading assistance” mode where the person who the story is being read to can also have access to seeing the words. This would enable me to help when the child reading stumbles on a word.

    Having this feature would enable me to lend a helping hand (from hundreds of miles away) for the kid’s 20 mins of reading they must do.

    I have the original Facebook portal and have gifted portals multiple times to others. It is an AWESOME tool to stay connected.

    One specific way I use the Portal is to read stories to children. Some of them have gotten to an age that they want to practice reading to me.

    My suggestion would be a “parent/grandparent or “reading assistance” mode where the person who the story is being read to can also have access to seeing the words. This would enable me to help when the child reading stumbles on a word.

    Having this feature would enable me to… more

    1 vote

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19. I use Portal with my elderly parents. It would be very helpful if I could control spotlight on their end to keep their camera on them.

    I would be able to control their spotlight from my side of the call.

    1 vote

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20. New stories

    Instead of changing the home screen, which I do not like at all, you should have concentrated on posting new stories in Storytime. I mean, there have been the same stories on here for years. My granddaughter has heard them all several times. It is time to put on some more.

    2 votes

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