569 results found

1. Nursing Home Patients Need Drop In Feature Or Caller Ability To Accept Call For Them!

   I and many in my economic niche would absolutely love this device and eagerly buy it but so far cannot because the fact that it lacks an automatic drop in option renders it virtually useless to those of us who are purchasing these types of devices for an individual who has dementia or Alzheimer’s and is living in a memory care nursing home. And unfortunately these members of our communities are so often completely forgotten about when it comes to product innovation as more often than not they are the forgotten family members (forgotten by the rest of society that is, but certainly not by their families!) These valuable and very valued family members simply NEED to have a feature made available that would allow the caller to be able to initiate a video call without the requirement of the other party having to be able to accept the call first in order to receive it, press a button or speak a verbal command as it is critical to understand here that as their disease progresses they will become less capable of being able to use a telephone and eventually completely incapable of operating any sort of technological device on their own without substantial help, and even speech for voice commands is something most will eventually lose, if they can even manage to remember the vocal commands or even manage to continue to be able to read eventually or if they still can, they often will not remember to look at something like a post it note on the side of the TV screen saying, “to answer wife’s call, say aloud, “[whatever command is],”and therefore cannot utilize a remote or a verbal command to accept the video call. However this does not mean that it is not just as important and extremely critical that these individuals have daily access to being able to both see and hear from their loved ones on a regular basis in order to be able to maintain speech and identity recognition for the longest possible duration. Many of these patients are bedridden and there is very little accessible space and area to set up a display type of device like an Amazon echo show and therefore the portal from Facebook was initially extremely exciting to hear about, especially also because of the ability to turn the volume up loud for individuals who are struggling with hearing on top of all of these other issues. The lack of a need to have to mount anything on a wall that is to the side of their bed or on a stand that is to the side of their bed and being able to utilize the TV which is usually positioned right in front of them and these days TVs are big enough that even without glasses on, many patients with even excessively bad vision, are provided with TVs that are large enough that they can clearly see who it is they are looking at from across the room in their bed without their glasses on. Everything about this is absolutely perfect except for the fact that we cannot control their ability to accept the call from our end and it would be nice if we could also control the volume from our end. Or have a drop in feature where it is not necessary to except the call at all and it just goes through automatically. That would make all the difference and would make this device FINALLY, The one and only perfect solution out there that so far is yet to exist in this world which would allow perfect seamless communication between families and their nursing home bound relatives. Especially during the pandemic situation we’re in right now so many of us still have forms of very limited access to our family members. Please please consider this and consider making this change swiftly as many of us have a very elderly relatives who may not have much time left and don’t have two or three years for Facebook to think about this and debate it and then take even longer to you create an upgrade and release it. I implore you to please consider this and from the marketing side of things, Facebook would certainly have the claim to fame of having the only truly suitable home to nursing home communication device on the market. There are no others. The closest it comes after this is The Amazon echo show which is perfect in the opposite ways of the Facebook portal. It allows the drop in feature the way that is needed but does not allow us to utilize it on a television screen where we have the benefit of loud volume and large image as well as little difficulty with finding placement for a screen. Thank you for taking the time to seriously consider this and please, I implore whomever is reading this to please forward this message up the chain of command that it might be seen by whomever has the authority to make quick executive decisions and changes to product features and policies. Our community (those of us who are families with family members who have dementia or Alzheimer’s and have their family member living institutionalized full time amidst the pandemic) will be eagerly awaiting seeing these changes implemented and hopefully by Christmas this year 2021 as I am literally in touch on forums currently with a hundred or so different people who would rush right out to buy this as soon as these changes are made as many of us already ran right out to buy one of these as soon as we discovered them only to be let down in the store while inquiring about features or else purchased this item only to have to return it the next day after discovering that it was not a device our family members could effectively use to communicate with home :(

   I and many in my economic niche would absolutely love this device and eagerly buy it but so far cannot because the fact that it lacks an automatic drop in option renders it virtually useless to those of us who are purchasing these types of devices for an individual who has dementia or Alzheimer’s and is living in a memory care nursing home. And unfortunately these members of our communities are so often completely forgotten about when it comes to product innovation as more often than not they are the forgotten family members (forgotten by the rest of society that… more

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2. Allow 1080 camera streaming on portal TV

   The portal TV has a good camera, but only streams in 720p. On a big TV screen, this doesn't seem as high quality as you'd like. As long as the device doesn't overheat, I think 1080 should be offered.

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3. make em fixables

   my request # 3318471, make em fixables instead to just throwing em away as you technical support department recomended

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4. Add Pop-up Feature for Portal Tv

   It would be nice to have a "pop-up" feature for the Portal Tv instead of just the ring notification when a call is coming through. You can't always hear the ring, but if watching tv would be nice to have the pop-up and then be able to just click the pop-up and connect that way instead of going through all the remotes for a call.

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5. Enable Bluetooth Audio play along with inbuilt speakers

   The inbuilt 2.0 speakers with woofer is super cool. But, when connected to an external bluetooth stereo speakers, ability to route audio to both inbuilt and external speakers would be a super cool feature. Of course this has to come up with an small UI change to enable/disable this feature so that users can use it according to their privacy preferences.

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6. Streamline muting and unmuting for portal TV.

   It takes 4 clicks to mute or unmute on portal TV. Really annoying and disruptive since it's such a frequently used button.

   It's further confusing since there is the same icon on the remote, but it serves a different purpose and has no interaction with the onscreen mute button.

   It's then even further confusing in that the way the selector highlight moves around the controls is sometimes undecipherable. When you open the controls the selector is sometimes invisible (apparently on some unseen center location) and sometimes it appears on my own video frame (it also sometimes gets stuck there). The logic for how the selector moves across controls in response to arrow buttons sometimes makes sense, but then sometimes is unpredicted and bizarre.

   On-screen controls nav needs some UX attention and frequently used controls should be easily accessible with less clicks. These things really take you out of the moment with the people your talking to.

   It takes 4 clicks to mute or unmute on portal TV. Really annoying and disruptive since it's such a frequently used button.

   It's further confusing since there is the same icon on the remote, but it serves a different purpose and has no interaction with the onscreen mute button.

   It's then even further confusing in that the way the selector highlight moves around the controls is sometimes undecipherable. When you open the controls the selector is sometimes invisible (apparently on some unseen center location) and sometimes it appears on my own video frame (it also sometimes gets stuck there). The… more

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7. Video's Playing as ScreenSaver - Gone!?!?

   Why was this removed 2 updates ago? Very disappointing! Please re-add!!

   2 votes

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8. Add Korean Keyboard on Portal Plus

   Add Korean Keyboard on Portal Plus

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9. Add Hanguel (Korean Keyboard) on Portal+

   I cannot find a Korean Keyboard on my Portal device.
   On a system setting, there are many keyboards of many languages, but the portal+ does not support Hanguel.
   Since there are many K-pop fans who want to use hanguel while using messengers, why don't you add a Korean keyboard on Portal+?

   9 votes

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10. Languages

    Can you please expand the languages to include Farsi?

    1 vote

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11. Allow for multiple Whatsapp accounts

    It would be very useful to be able to have multiple Whatsapp accounts linked. In a home environment for example, where each family member can use Portal with their own contacts to make video calls, etc.

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12. Sideloading

    Please allow Android app Sideloading or add more apps to the store it would be a huge advantage!

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13. Apple TV app

    Please add the Apple TV app!

    2 votes

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14. Portal TV - use built in speaker to improve echo problems

    I am posting this again even though multiple users have already raised this issue. Come on Facebook, it should be easy to add this setting on Portal TV!

    Please could the developers include an option on the Portal TV to ONLY use the built in speaker? This is the only way I am able to get it to work without echoing (I have already tried other troubleshooting steps). A surprising number of people I know returned their Portal TV because of problems with echo, which would be mostly fixed by allowing a user to change this setting, since the built in speaker doesn't cause the echo problems most of the time.

    At the moment, the way I use the internal speaker is:
    (1) Connect a bluetooth speaker to Portal TV
    (2) start a Messenger call on Portal TV
    (3) turn off the bluetooth speaker
    (4) the Portal TV then defaults to its own built in speaker - which works PERFECTLY (no echo).

    This has been submitted on here multiple times - originally all the way back in December 2019 and it is STILL not fixed!

    It is possible to change this setting in the Zoom app - please add it to the general settings for the device so that we can have this setup for Messenger calls.

    I think we would all really appreciate it :)

    I am posting this again even though multiple users have already raised this issue. Come on Facebook, it should be easy to add this setting on Portal TV!

    Please could the developers include an option on the Portal TV to ONLY use the built in speaker? This is the only way I am able to get it to work without echoing (I have already tried other troubleshooting steps). A surprising number of people I know returned their Portal TV because of problems with echo, which would be mostly fixed by allowing a user to change this setting, since the built… more

    8 votes

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15. 46901

    need replacement remote

    1 vote

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16. Re-enable Amazon photos

    I used to be able to say things like "Alexa show a picture of an armadillo" and a photo would appear on the screen to the great delight of my two-year-old. About 6 months ago this feature stopped working. Despite the passage of time my toddler is not over the loss. Today she asked me to call tech support which is no small feat for a two-year-old to communicate. They informed me that the feature has been removed. This is going to be a great disappointment to my daughter and I don't understand the reasoning. Why not improve my device instead of making it less functional?? Very frustrating. With the constant upgrades, I feel like I bought a product still in beta testing.

    I used to be able to say things like "Alexa show a picture of an armadillo" and a photo would appear on the screen to the great delight of my two-year-old. About 6 months ago this feature stopped working. Despite the passage of time my toddler is not over the loss. Today she asked me to call tech support which is no small feat for a two-year-old to communicate. They informed me that the feature has been removed. This is going to be a great disappointment to my daughter and I don't understand the reasoning. Why not improve my device… more

    3 votes

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17. ability to activate

    With extreme safeguards and settings having the ability to activate portal from the caller would be amazing as it would serve 90 year olds and dementia patients.

    1 vote

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18. there should be an option for Portal owners to opt-out of the "new" koo homesecreen ... and be able to retain the previous / old homescreen

    there should be an option for Portal owners to opt-out of the "new" koo homesecreen ... and be able to retain the previous / old homescreen
    there used to be an option to share/forward a picture currently displayed on superframe to a messenger contact- where is it now?

    also, when i initially purchased facebook portal there was a feature where you can switch/transfer videocalls: messenger to portal, portal back to messenger app on phone :(

    3 votes

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19. hmmm

    there used to be an option to share/forward a picture currently displayed on superframe to a messenger contact- where is it now?

    also, when i initially purchased facebook portal there was a feature where you can switch/transfer videocalls: messenger to portal, portal back to messenger app on phone :(

    1 vote

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20. Larger front for Browser search window

    Larger front for Browser search window

    2 votes

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