Our remote has gone walkabouts over Xmas, tried everything below, any ideas.

An incredibly simple thing for Portal to do would have been to put a recall button on the Portal TV which would make the remote control beep so it could be found easily. But regardless, it should be possible to buy and pair a replacement.

Just wondering if Face Book are even looking at this, we need a solution - my remote is lost - I think it got thrown out with Christmas paper. I need to be able to buy a new one ASAP please !!! where do I buy this item from ?? any ideas greatly welcome

Has anyone found a solution here? Have portal even made a statement or responded? We lost our remote and are using the app but it's not as good or as fluid

this problem needs to be addressed as the remote on my wife's niece portal tv has stoped working as we have not method a years use out of them it should be replaced under warranty i await your reply and hope it to be positive as you have made a lot of money during this pandemic and i hope you are a responsible company. it would sadden me to have to report that you don't care for your Customers. i await your reply David Priday

Sound like portal are missing a trick to make more money with the amount of people who have lost or broke there remote.including me .

Using the TV remote worked for me. The feature, known as HDMI-CEC, is on by default for Portal TV.

In my case, my LG TV (a 2020 model) had the function disabled by default. LG call this Symlink or ‘3rd Party Device Control’. Turned this on in my LG TV settings and then was able to use my LG remote to control my portal.

This worked for me even though my Portal app remote wouldn’t work and I was not able to change any Portal TV settings.

I am tempting to buy another Portal from Amazon then return it and claim the remote is missing from the box.

Hello I lost my portal remote and downloaded the portal app. There is no remote option anywhere. Please help.

Our daughter bought your portal camera for us for Christmas in order to safely keep in contact during the pandemic which we have found a great benefit. Unfortunately the remote handset has been mislaid and I understand that we are unable to buy a replacement. I am very disappointed as video contact is much better that phone calls. Hope you can rectify this situation for us.

hi Can someone help me how to buy a replacement remote control, please? I lost mine! only two days and I cant find it !

any link or something please I would be really grateful!

The app would work for a replacement remote, but apparently only if YOU ARE ALREADY CONNECTED TO WIFI. My Mom lost her remote during a move and we can't find a way to get the portal online. The app says to make sure the device is on the same wifi as the phone and the portal responds to any commands by saying it needs to be connected.

My portal has gone offline so I cant try what dasvons said does any one know how I can turn wifi back on with out the remote please

I'm so glad I found Dasvon's post on Portal remote. My son's remote is broken and I was looking into replacing it.

Well. It's not so useless. Your TV remote performs all the features of Portal. Either instruct portal to "open apps", open portal" or just go to your chosen HDMI input for portal. Then use up, down, left, right, enter, and volume
with your TV remote as you did with the portal remote.

Oh.... And download the Portal app to have a virtual remote on your phone.

So, If needed, download the Portal app. Run app and click "remote" icon..... Voila! Remote!.. But.. then control portal with virtual remote to go to settings (or say "Hey Portal, open settings") scroll right to "remote", under portal settings onscreen, and set TV AND RECEIVER CONTROL to ON, so that your TV remote will control Portal as well.

My son I. Nz has lost his remote - come on portal - how do we get a replacement? We both have portal ( I’m in uk) but it’s completely useless now!!

Did any one try using the portal app. The app has a remote option available,

My grandchildren have lost the Portal remote - help!

I also need a replacement remote, what are my options

I have the portal app but there’s no remote control feature in it!!