Portal from Facebook
1607 results found
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Bring back CCTV style cameras
My partner and I really, really liked the ability to change the view on the other person's camera. We realize some people think it is invasive, but we only use it when talking to each other. It made the call more intimate and less like plain old Zoom or Facetime. It was more functional and more personal. We liked it a lot. Can it be an option?
1 vote -
upcoming features
Please list somewhere planned upcoming features. (not just the features requested by posters here)
4 votes -
Resume stories in Story Time
I love Story Time and often read it to my daughter.
But because the remote control is so tiny and crammed with so many buttons sometimes I press the wrong button midway through a story and it would jump to the Home Screen. We can’t continue the story. My daughter cries and it’s such a bummer for her.
Please make a way to resume an interrupted story.
Thanks.2 votes -
Add the Country The Netherlands to the list
As of right now its not possible to order the Portal products in the Netherlands. UK is fine, France too, Italy as well.. why not the Netherlands?
2 votes -
Prevent camera including paintings of people and just include people!
I’ve noticed that the auto zoom function on the camera sometimes thinks that a pairing on a wall is a person and frames the person and the painting in the person I call. It’s a bit annoying! Is there anyway to fix this issue? Thanks!
1 vote -
Revisión de Cuenta
I have been waiting a year for them to review the information they requested, and in the meantime I cannot enter my Facebook account, this is really incredible, it is an abuse, how is it possible that they will not give me a solution !!!! Right now that we are going through difficult times with the pandemic, I cannot communicate, know from my family and friends, that is not done. I demand a solution !!!!
1 vote -
have the option to lock the screen for people who are not moving around
We use portal sitting on the sofa - once the call has started we don't want it to try to follow one of us if we leave the room
4 votes -
Enable Ethernet use on USB-C port on Portal TV !
Please, why can't we use Ethernet with USB-C port on Portal TV ?
While we can on other Portal devices ?? There's absolutely not any logic here!17 votes -
I have a Portal + Their is a USB C port can I plug a battery power pack there.
I have a Portal + Their is a USB C port in the back, can I plug a battery power pack there. I want to bring my Facebook Portal + outside where there is No Power, I would like to USB C port in the back to plug my battery power pack there. Send me an email to let me know.
1 vote -
Video length is too short
I'm a librarian and I make storytelling videos for my students. I love the quality of the videos on my Portal+, however they cut off at 30 seconds! My videos must be at 10 minutes in length, so it saddens me that I can't use my device for the above- mentioned reasons. HELP
3 votes -
Portal needs an optional setting in FB and/or WhatsApp that when a call is initiated via the Portal that all other devices do not ring.
The setting needs to be per device. Young children love Portal and they call incessantly. My phone blows up to the tune of 20-30 calls a day... help?
2 votes -
Allow the multiple device discount for shipping to different countries
As an expat, I wanted to purchase two devices for my new country and my parents in my home country but because you can only ship to one address on each order, you lose out on the multiple device discount.
I contacted customer support who said no discount code could be given to compensate for that scenario.
3 votes -
Portal+ could be used as a second display for my laptop
I bought a usb c -- HDMI cable thinking that portal+ could be used as a second screen for my laptop. This seems so simple to be done...
2 votes -
Sell replacement camera covers
Please sell camera covers. My husband has been playing peek-a-boo with our granddaughter 3000 miles away. We lost our cover and the game is over!!!
Who knows when we will be able to get on a plane and go see her again!!
Our family lives by Portals connecting us, MA to CA. We also have bought them as gifts for other grandparents.
LOVE THE PORTAL!!!!!3 votes -
Lock touch screen and buttons during video calls with exciteable kids!
We got the portal so my in-laws could have regular video calls with my son. He’s a toddler and loves to press all the buttons and the screen so it can be frustrating for his grandparents that the mic and camera keeps getting switched on and off and they get hung up on.
4 votes -
Longer power cable
The power cable for Portal TV Is far too short. My TV / Cable leads in my living room are all hidden neatly in the wall behind the TV. I reached out to the portal team to purchase a longer one or for information on what type of cable it is so to purchase elsewhere however it’s a proprietary design?! I found this unsuitable so I unfortunately need to return the item as it’s not fit for purpose!
3 votes -
Specify that there is no browser facility on Portal TV on your support pages
Please make it very clear on these pages that Portal TV does not have a browser facilty: https://portal.facebook.com/gb/help/467356237073256/
https://portal.facebook.com/gb/help/606987829738444/
They don't mention anywhere that a browser is not available on Portal TV, meaning that I have wasted well over an hour on your support chat and reset my Portal TV (as instructed by the support agent) for no reason, because I didn't have the websites or browser options specified on the support pages. Extremely frustrating!! I searched for info and these pages came up, they said 'hello [my name]' so it's easy to presume the site knows which device you…1 vote -
I have a PortalTV with Zoom
I have a PortalTV with zoom. How about allowing us to create our own virtual backgrounds? That would be so cool!
1 vote -
Left remote control in UK
Very disappointed that we are unable to use portal as we do not have a remote control and unable to get one sent to us in France. Originally told that one would be sent to us in France and now we are told this is not possible they can only send to UK!!!!! We are happy to buy one but apparently this is not possible. What a shambles
2 votes -
Portal TV in White!
Would be great to have a white portal TV for those of us who want to put it on the countertop below the TV with white decor.
1 vote
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