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Portal from Facebook

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  1. MORE STORY TIME ON PORTAL FOR GANDPARENTS DURING THIS PANDEMIC PLEASE I HAVE ALREADY READ MOST OF YOUR STORY TIME STORIES

    MORE STORY TIME STORYS PLEASE THIS PANDEMIC HAS US ALL TRYING TO MAKE THE MOST OF BEING HOME. YOU CAN HELP BY ADDING NEW STORIES....
    PLEASE THANK YOU

    23 votes

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  2. Add a passcode for bluetooth

    At university, anyone can connect to you speaker since you're all in such close range, the idea is to add a passcode to join Bluetooth devices like the Portal so people can't access it without your permission.

    2 votes

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  3. Display photos continuously even without movement in the room or voice commands

    Display photos in the Portal continuously even without detecting movement in the room. Family members in nursing homes are incapable of reaching the portal to touch the screen, and are unable to remember verbal commands but would like to see photos run continuously because it’s comforting to them.

    3 votes

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  4. Microphone Quality on Portal+ is terrible

    Micrphone needs an update. The fact that if I am not near the device, people cannot hear me defeat the whole purpose of buying this.

    1 vote

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  5. Recording video call

    It would be very useful to be able to record video calls on Portal

    4 votes

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  6. PortaTV Group Calling Must be made easier

    If you want PortalTV to compete with Zoom, you need to make it easier to set up a Group "Recurring" Call... Currently, you must call one person in the group and then manually add 4-6-10-15 others, a horribly tough process as it is since we don't have a keyboard interface... BUT THEN, if you want to REPEAT the call (you know, like keep in touch with family, friends, etc on a regular basis like FB was designed for), each time you want to get the group together, you have to redo the steps ...

    I can't be the only one…

    1 vote

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  7. _Please_ let me permanently disable calls in the middle of the night; I keep losing sleep

    I have friends all around the world and also travel between countries often and bring my Portal TV with me. I keep getting calls in the middle of the night and this is waking me up multiple times per week. I have tried to use the "do not disturb" feature, but it keeps turning itself off every morning.

    It's incredibly upsetting that there's no setting that says "don't wake me up in the middle of the night." I know this isn't the product team's intent, but the fact that "do not disturb" resets every morning at 8:00 suggests that Facebook…

    6 votes

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  8. I think it telling that I’m asked “how can we improve portal and Portal+?”, explicitly not including PortalTV...

    Add portalTV to list of things which might be improved.

    OR, is this the beginning of the end of support for PortalTV?

    1 vote

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  9. Use a virtual receptionist

    When I didn't want to lose one of my best employees (this was BEFORE the pandemic) I decided to make her a virtual employee. She is our main front office person for our orthodontic and pediatric dental office. We set up the portal so she can talk to patients and staff members. When the covid pandemic hit, this idea took off like wildfire and other offices were asking me about it. It works so well and we love it.

    1 vote

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  10. Sistema ordini pessimo

    Credo che il vostro sistema ordini non funzioni. Ben tre volte ho effettuato un acquisto con esposizione carta di credito e per tre volte l'ordine è stato annullato senza che ci fosse una Vostra indicazione e senza una motivazione. Mi sono reso conto che gli ordini (ripeto per tre volte!!!) era stati annullati solo andando a fare una tracciatura dell'ordine nella vostra email di conferma. Il danno ulteriore è che essendo un regalo ora ho anche il problema di fare una pessima figura. Esperienza negativa assoluta. Aggiungo che ho contattato il vostro help disk che pur mostrando gentilezza non è…

    2 votes

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  11. Add Russian as a supported language

    Please add Russian as a supported language for those who do not speak English, Spanish, or French.

    1 vote

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  12. Zoom & Skype

    I was looking to buy Portal TV but need it to integrate with Zoom and Skype as well as Facebook and WhatsApp.

    16 votes

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  13. Allow the addition of a second device to the portal app

    We recently bought a second Portal so that we could have one for our office. However, I can’t add the second device to my portal app and am not able to better manage the superframe. In a future app update, I’d like to be able to have two devices that I can manage on the app. Thanks!

    2 votes

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  14. 2 votes

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  15. 4 votes

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  16. Videos and Transition Times

    New to the Portal Plus. Love so far. Would like to have videos play completely rather than being subjected to the transition time you set. Same with short videos looping based on the transition time you set. Examples: 1 minute video cuts off if the transition time is set to 15secs. Or a 30sec video plays twice if the transition time is set to 1 minute. Videos should be handled differently from photos. Please FB add more options.

    3 votes

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  17. Be able to mute a specific person on a group video call via Portal

    Be able to mute a specific person on a group video call via Portal

    1 vote

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  18. Add option to turn off sleep mode

    If you have the camera turned off for privacy, the motion sensor to wake the portal does not work. Please add an option to turn off sleep mode in addition to changing the amount of time.

    3 votes

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  19. Improve!

    Improve the product and customer service. Disgusting service from Facebook. Faulty product delivered - tech support are unable to help - no satisfactory response regarding return & replacement. I would avoid Facebook portal!

    1 vote

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  20. Need better support for multiple portals within the same household (especially for the elderly)

    My 94 year old mom got a portal TV and a portal Mini for Christmas. She added both devices to her facebook account, but if she uses the Mini for a chat and later goes to use the portal TV, it is disconnected from her account and she needs to re-activate the portal TV with an activation code. If she then later (or next day) goes to use the Mini, it is deactivated because she used the portal TV.
    Why can't either portal device be used without deactivating the other? they are both on the same wifi network, so facebook's…

    2 votes

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