Portal from Facebook
1607 results found
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Clearer communications with issues
I had experienced problems with using an employee referral code. Raises it to support and it took over a week to be answered. I had also clearly stated that I needed an answer fairly soon as it was for my Aunt. It took longer than the 3 business days it should normally take. I chased after 3 days and again after a week and that was when it was finally answered (when I chased up).
Also, I am not able to use the referral code which would actually make the product cheaper than the current ongoing promo which is also…
1 vote -
Portal TV: let the user have Portal TV & Soundbar simultaneously connected to Smart TV
Currently when the Portal TV is connected, it kicks out the connectivity to the soundbar that is also connected to the Smart TV via either HDMI or Bluetooth. This should be fixed to avoid connecting and disconnecting HDMI cables at the back of the screen each time someone wants to use the soundbar or the portal.
1 vote -
how about a users guide?
Users guide, please. My 85 year old mother prefers to have something she can look up and through, instead of searching for the right phrase or name in order to get the answer. Despite what you may think, we are not all tech savvy.
1 vote -
1 vote
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1 vote
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Allow two Portals to sync together
I purchased two portals so can connect with family easily whether I am in the living room or the kitchen when they call. I was hoping that I could have both devices sync together to play Amazon Music simultaneously (like the Amazon Echo devices can do). This would give me an option for whole house music in addition to the video communication features.
1 vote -
Need control over whether or not music suppression is turned on
Please allow us to have manual control to toggle the music suppression off. There a many situations where we actually don't want the music filtered out while talking.
Toggling this setting would all the user's microphone to permit the both the user's voice and the intentional background music symultaneously so that the end users hear BOTH the remote voice and the remote background music.
1 vote -
Option to change ringtone on Portal Mini
The current ringtone on the Portal Mini is the loud **** followed by a fainter trilling noise. This is easily missed. It would be better to have either the option to use your own tune or a selection of default ones.
2 votes -
More stories please. Come on portal make a name for yourself x
More original stories please. Make portal the one everyone wants and keep us closer in these terrible times. Lockdown stories. Thank you for keeping us together last year.
2 votes -
Stories
I bought my portal to be close to my grandson in France I am in uk. That bought one too. My grandson is 4 and asked if I have a new story every time I ring him and get very disheartened when I say no, I tell him I have emailed you to ask for more. Please can I have some more 😘
2 votes -
Allow a user to mark one of their facebook friends as a trusted contact.
When the trusted contact calls, the portal auto answers the call. This is useful as I have an elderly parent that can't physically manipulate the screen or consistently remember the voice commands to answer.
17 votes -
Drop in/Auto call for dad with disability
I bought the portal+ device for my father who recently had a stroke. Was dismayed to learn that the only way to answer is to say "Hey Portal, Answer" or to touch the screen. The stroke has impeded my dad's speech and mobility which makes the device incredibly difficult for him to use even for a simple video call.
Please, product team for the portal. Your primary market for this product are people who need to keep in touch with their family. Auto answer is absolutely a must have feature. Unfortunately, I'll have to return the device and purchase an…
6 votes -
Screen orientation option
It would be great if there was an option in settings to set the screen orientation angle to 90/180/270. Most users on mobile devices are calling in portrait orientation so why not have a video call in the same screen orientation.
Who needs this:
Users that are placing Portal TV on monitors that have the rotation capability.1 vote -
Allow use of Portal even if one deactivates their FB account
FB states that Messenger is still of use if one deactivates their FB account. My parents paid a lot of money for all the children to have a Portal so they could video call everyone. Now that my FB account is deactivated, the Portal is of no use to me. Messenger doesn't work to allow us to communicate on it now, despite what FB claims. My parents will not use WhatsApp. They have a hard enough time learning Portal.
3 votes -
Alert and spy mode
You can set it when no one is in the house to where it will alert you if it detects motion and you can use your phone to see what the movement was/// spy mode will allow you to access to see into your house without anyone knowing you're watching can be used to check in on your kids basically like a nanny cam and then have the option to turn screen on to let your kids know they've been caught or to say hey to your animals at lunch
10 votes -
Have battery backup and allow photos to be loaded directly from a USB port. Neither of these features are present and seem obvious.
Described above - but cord is often pulled out and so a battery backup would be easier to restart after plug removed. I.e. there’s no memory in the Portal. Also, being able to retrieve photos via USB port would be a wonderful addition since all my photos are backed up there in case of hacking.
3 votes -
arrrrrrrrrrrrrrrrrrghghghghghghghgh
the idea that you can sell this product and not have PDF user manual easily accessible.. SUCKS..
I'm 75.. c'mon.. get real..
i need a printable user manual so i can access all the features..
alexa SUCKS.. she is dumb as a stump.. and i know that isn't normal2 votes -
Power button
Instead of turning off your TV when you press the power button when you have finished with the portal tv, Make the power button put tv back the the hdmi it was on before.
2 votes -
bonjour pourrai ton avoir Skype sur les prochaine mise a jour s v p merci
avoir skype sur portal
2 votes -
Need to be able to use Portal without the need for your smartphone to be switched on too !
Portal does not work if smartphone is not switched on! Bought one for my father(95)so he could receive video calls from relations in Canada but he does not own a smartphone so Portal is waste of time.
2 votes
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