Portal from Facebook
2918 results found
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Call Portal from mobile app
Call Portal from mobile app where you can check on your home from your app
9 votes -
Reinstate Story Time
I’m a grandparent who has been using Story Time to interact with my grandchild during the pandemic. On a call this week, we discovered that most of the stories wouldn’t launch. The few that did launch worked correctly for a few pages and then scrambled the order so that the text and pictures were out of sync. I’ve been working with your Customer Support via chat and email for three days, thinking this was a software defect that could be fixed. However, today I was told that the Story Time feature is malfunctioning because I live in Texas—? Following is…
1 vote -
Better children's books....fun books like little blue truck, little critter, pirates, dinosaurs
Parents take care of children's feelings. Someone like grandparents reading want fun stories to make them smile books. Little Critter, Little Blye Truck, purates, dinosaurs etc
3 votes -
Add our videos option to the photo slideshow
I have videos of my kids and it would be cool to have them randomly play along with the other photos in the ambient photos slideshow. It's fun to see how much they have grown and the fun adventures.
3 votes -
Enable Zoom & Google Hangouts Meet on portal
We are a frequent user of Zoom & Google Hangouts Meet. I currently use those services on my laptop. It would be nice if I can use Portal to connect with Zoom & GHM.
370 votes -
Allow to stream to Facebook live from zoom
Currently you can get on zoom but as a host your not allowed to stream to Facebook live. Since you took away FB live and it was the only reason I bought 2 devices, can you please add this?
2 votes -
Allow the Download of "Sling TV" onto Portal
Allow the Download of "Sling TV" onto Portal
1 vote -
ability hide date, time etc from photo display
When I use FB Portal as a photo frame, I want it to look like a photo frame. Displaying my profile pic, time, date, album name, date of photo, camera off icon etc, makes it look like an electronic gadget and detracts from the photo itself.
Please add an option to hide some or all of this stuff, so I can just enjoy the photos themselves.
It's very easy to do and would make a big difference to me, and I can't imagine I'm the only one who would use this feature.
3 votes -
Send to different countries?? Or more 'universal' charger??
As there was a good offer in the UK to get £100 off two Portal Go devices, I thought, what a great gift for family in the US. The website says that devices can be sent to different addresses - yes, they can, but only if they are in the same country. Oh... now I see other people have compalined already. And why not have some sort of USB adapter plug to make the device more globally adaptable?
5 votes -
WORST CUSTOMER SERVICE EVER!!!!!
Worst customer service ever. Return portal on Jan 2022 and yet to receive my refund or an update from customer service. It's been more than 8 weeks and no reply or update from customer service.
RMA #609660950117223 and Ticket # 4315326.
@Facebook leadership, please do the needful.
Thank you!
2 votes -
Needs a PictureFrame/Clock mode.
I bought this to use as a picture frame / clock, but the screen goes black after a max of 1 hour. WHY? Why isn't there an option for "Never" for the ambient screen options? I would think this would be the most common use case for this device!
3 votes -
Photo casting
Please return photo casting. It was the main feature I bought the portal for to share pictures with my mom who lives in another country.
4 votes -
Can't see photos because clock or app menu overlays them
The photo screensaver was running and we wanted to swipe back to a previous picture. However, touching the screen turned on the Clock so all we saw was the black background with the white clock numbers. Tapping the screen made the clock go away, but then the photo was overlaid by the App menu. Touching the screen again made the menu go away, but immediately activate the clock. So there was not way to see the full photo because everything kept overlaying it. So annoying!
1 vote -
It would be lovely if picture of art, weather updates, news articles could be displayed instead of the screen going blank.
It would be lovely if pictures of art, weather updates, news articles coukd be displayed when the screen goes dark
2 votes -
Make it possible to watch live sports games together when both parties have portal.
Make it possible to watch live sports games together when both parties have portal.
4 votes -
MS teams for Portal TV
Add MS Teams for Portal TV.
1 vote -
Please reinstate preschool age appropriate games like the bunny donut and cat games.
Please reinstate preschool age appropriate games like the 'bunny/donut' game and the 'cat matching' game that have been removed. Games for young children who are not yet reading are crucial.
1 vote -
Multi-device beta - Whatsapp - incompatible with Portal TV
I sent feedback to the WhatsApp folks and they sent a generic response with a suggestion to contact portal support directly if there was anything further. Portal Support (Rebecca) gave a better response and suggested I also share it there - so:
I
WhatsApp multi device beta
It seemed to work initially but had an oddity with the portal TV
A) contact names were different, as if multiple entries in address book were filtered differently.
B) calling was unreliable. I suspect related to a above. Phone to phone and messages, perfect.. Video call; my portal tv to other portal TV…7 votes -
Please KEEP the Facebook LIVE app on Portal
I just used Facebook LIVE on my Portal yesterday and today when I went to my apps, the app just disappeared. Support confirmed that it was no longer supported. Please keep it! Or at least bring it back with an update. It is the main way that I used my Portal. The Portal is not very useful to me without this app. Thank you for considerring it.
3 votes -
Support for facebook hacked accounts
Please include a better way to solve cases of hacking in facebook. My friend just got hacked and the user changed the credentials. When we tried the steps suggested by facebook support, the credentials were not recognized anymore. We could not report the page either and it just kept giving us articles that lead to nowhere. Please fix this, the user started asking for money to other users in the name of the other friends and the issue is not yet resolved.
2 votes
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