Portal from Facebook
2918 results found
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Connect to the tv
Allow users to connect the portal to the tv. The device itself if fine. Nothing that a phone or tablet can't do, but it's fine. We were going to hook the portal to the tv like the portal website says you can but it's not working. I talked to support and said it may not be possible. That sucks. I wish I'd bought from a different company who had this stuff figured out before they posted "information" to they're own website.
I'm very disappointed and won't be upgrading to another Facebook device.1 vote -
Fix "half duplex" audio problems (cut outs)
This isn't as much of a suggestion as a bug report. The audio performance for the Portals, especially the Portal TV's, is very poor. The portal microphone mutes itself for a second when it picks up sound that came out of the speakers - resulting in half duplex (walkie talkie) style communication.
Participants then complain that it's "hard to hear". If you have a call where kids are in the room, or side conversations are happening, then there is going to be tons of random audio cut outs - making conversations painful or impossible.
The only work around is to…
94 votes -
By making it work!
A year ago I bought both me and my parents a portal, when it works, it works great... But that is WHEN IT WORKS.
Occasionally it does not ring on my side or on theirs making it absolutely useless.
Or when it does ring and we pick up I cannot unmute or turn my camera on in the screen. The slide at the top is so it should both work, but the inscreen signs show muted and camera=off. When i tap on the these sign in the screen in order to make them work, it simply mutes me straight away…
1 vote -
Stop Treating Portal TV customers differently, as Unimportant after thoughts when it comes to Portal App Development
Stop Treating Portal TV customers differently, as Unimportant after thoughts when it comes to Portal App Development.
So many times are you advertising app scan be used on portal devices, to later find, sorry isn't available on portal TV or when people request Apps for the portal, as soon as you have made the app available for devices other than Portal TV, you marked the item as Closed/Completed.
It is NOT Completed until it can be used on all portal Devices including Portal TV.
2 votes -
Integrate desktop zoom and portal zoom to toggle for when using for training
I am a virtual trainer. I have equipped my home office with a Facebook Portal which integrates with Zoom. When teaching, I'd really like to "switch" between the interfaces and toggle between my traditional desktop square and the television view that follows and tracks me as I teach. I know the recent update provides for doing so between app and desktop, or phone for instance and computer- but I can't find a way to do this through the Portal.
2 votes -
Story Time ~ Please allow onscreen text to be moved by user.
Please provide the option to relocate the Story Time script on Portal TV. Since the camera placement can vary, this affects the eye movement of the reader to the viewer. For instance, as the text is at the top of the screen and my camera is at the bottom of my screen, the distance between is great and my viewer constantly sees my eyes looking up. I would be better if the user has the ability to move the text on the screen for the best presentation. I am enjoying my Portal TV. Thank you!
1 vote -
Facebook ban
If your account was banned incorrectly, submitted for review, and have waited for over a month, how do you get this issue resolved
1 vote -
Add Netflix and other streaming services to Portal +
The portal + really lacks streaming capabilities such as Netflix and Amazon prime. Without these it is a huge device taking space in my kitchen.
Video chat is nice but not enough of a selling point
8 votes -
AUTO ANSWER AND ASAP AS MANY PEOPLE BOUGHT PORTALS TO HELP ELDERLY PARENTS DURING COVID 19!!!!
AUTO ANSWER FOR ELDERLY!!!!
137 votes -
MORE STORIES PLEASE!!
I purchased this device solely for the story time feature only to find out there is a very small selection. The stories that are on there are ok, but if I read Hop on Pop one more time, my brain may explode. We need more options, otherwise this device is useless to me.
14 votes -
Do not use Yodel as a courier service in the UK
By far the worse courier service experience I’ve ever had. It was supposed to be an express delivery option and instead it was never delivered. I sent a Portal as a gift to a friend and they had to go to the local delivery depot on their own to pick it up. Expected delivery date was stuck to the same date for over a week.
Their website design is horrible, their parcel tracking info minimal and their customer service even worse. For a delayed delivery, they told me twice to talk to the retailer, which has nothing to do with…
1 vote -
Storytime - Please add more stories! Or allow us to use more apps such as readio.com or caribou.com
Storytime - Please add more stories! Or allow us to use more apps such as readio.com or caribou.com
6 votes -
Turn off the facebook icon on the photos that display on Portal.
Please take off the facebook icon photo from being superimposed on the photos showing on Portal
3 votes -
Quit changing the Homepage and making it harder and harder to access what we want to do on our device!
Keep the Homepage user friendly. Changes have been made that make it harder to access what you want on your device. It changes to a stock screensaver and you have to tap and swipe tap and swipe etc to get to a app that says "APPS" then tap it. Heaven forbid if you leave for a few minutes and it reverts back and you have to start all over again. Mine even signs itself out in the middle of me reading a book on it and I have to start the whole process over.
4 votes -
Help elderly with a remote control to answer calls
Why don't you make a remote control to allow instant call answering? I have a 94yr mum that has the ordinary portal. She has issues as bed-bound. When receives a call she has to either try and lean up to answer or pickup Portal. Portal is not light. Voice control doesn't pick up voice as very quiet. so what normally happens is she needs to call a staff member to prop her up and answering the call. At least with a remote, she can answer the call. She has week voice so voice commands not good. Even if you charged…
14 votes -
Microsoft Intune doesn't work - please fix!
During Work profile setup. The app runs into a problem because it cannot connect to Google. I suspect the modified OS on Portal blocked connecting to certain Google services and it's making Microsoft Intune not working.
Without being able to setup Microsoft Intune, many users won't be able to use Microsoft Teams!
1 vote -
I cannot purchase the portal..
I am unable to purchase the portal, and support is clueless. I have an email thread with them where they eventually advise to reach out here..
1 vote -
Reduce the size of the mains power plug
The existing supplied power plug is far too big to fit behind a wall mounted flat screen TV.
2 votes -
Add Netflix on touch screen portals
Please add the Netflix app, I know it is offered on portal tv. But for example when I’m in the kitchen cooking and eating I like to watch tv on my portal. I watch the PLEX app for now but the Netflix app as well as other popular streaming apps would be greatly appreciated. Thank you 😊
9 votes -
Multiple Bluetooth Headphone (w/ Mic) Connection (Portal TV)
Multiple Bluetooth Headphone Connections for Portal TV. If you were able to allow multiple Bluetooth headphone connections (including the built-in Bluetooth microphone connection) it would make the experience so much better.
It would also bring the possibility of a connected living room experience a lot closer.
4 votes
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