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I bought myself a Portal TV and also a 2019 Portal unit for my elderly parents in 2020. A few months ago the unit was accidentally knocked over and the screen cracked. It seems hypocritical to claim a commitment to sustainability but yet design in immediate obsolescence, in such a high end item too. It's really a rip-off. Absolutely there should be a screen repair service for these units. They are designed to keep young families and grandparents in contact, so obviously accidents will happen at some point with those age groups. Why should the entire unit be discarded just because of a *****? It's such a pity because the graphic and audio quality were excellent and my Mum, who wears two hearings aids, had finally started to enjoy videocalling. We are all gutted to find it's not repairable, and reluctant to invest another GBP 100 for a replacement. What a waste.