2925 results found

1. Wifi 6 Support

   Please enable support for Wifi 6 and WPA 3. It's ideal for IOT devices and isn't backwards compatible, so devices that don't support Wifi 6 cannot connect to Wifi 6 networks over 802.11ac or earlier. As a result, the lack of support makes Portal totally incompatible with current-gen wifi networks, unless a compatibility mode is enabled on the access point (thus disabling many of the advantages of wifi 6). WPA3 support will add peace of mind for privacy-oriented users as well.

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2. Bluetooth pairing UI bug

   On Portal Mini, connecting bluetooth devices to use the Portal as a bluetooth speaker (from either direction) results in the Portal UI spinning forever on "Pairing..." even after a connection is established. Power cycling the portal then unchecking the option for "use this device as a headset" resolves the issue, but there's no way to access that screen while it's stuck on pairing. I tested this with a Galaxy Note 10+ running Android 10, a Windows PC running Windows 20262 using an Intel Wi-Fi 6 AX200 160 MHz combined wifi and bluetooth M.2 card, and an Ubuntu 16.04 PC using Zotac integrated bluetooth. The Linux PC was able to connect without the pairing UI spinning forever, but both the Windows PC and the phone triggered the portal to spin on pairing forever (regardless of whether I tried to pair from the device or the portal) until I power cycled the portal. Simply turning bluetooth off and on didn't resolve the issue. I'm glad I was able to find a workaround, but I think the UI needs to be fixed so using the Portal as a bluetooth speaker is accessible. It's a fantastic bluetooth speaker (much louder and better quality than the Nest Mini) and it looks great on a desk, so I think this UI fix would allow a lot more people to enjoy Portal as a bluetooth speaker.

   On Portal Mini, connecting bluetooth devices to use the Portal as a bluetooth speaker (from either direction) results in the Portal UI spinning forever on "Pairing..." even after a connection is established. Power cycling the portal then unchecking the option for "use this device as a headset" resolves the issue, but there's no way to access that screen while it's stuck on pairing. I tested this with a Galaxy Note 10+ running Android 10, a Windows PC running Windows 20262 using an Intel Wi-Fi 6 AX200 160 MHz combined wifi and bluetooth M.2 card, and an Ubuntu 16.04 PC using… more

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3. Add the ability to except more then one incoming calls.

   My 92 year old mom is in lock down in a nursing home. She can except a call into the portal but when a second family member calls in and she excepts that call the same way, the first call gets disconnected and then connects to the incoming call. Apparently a second call cannot be taken. The only way to have multiple calls is for her to call in from her end. Very disappointed with this fact.

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4. Selected Photo Glitch

   I am having glitching issues with the Portal app. Specifically, I try to add photos that I have permitted Portal to access to the "Portal Uploads" folder -- and as I select each of the photos I want to add -- the screen then randomly scrolls up. So I have to scroll all the way back down again to try to add photos. When I try to add photos again, then the screen automatically scrolls ALL the way back to a specific point on the app. It makes it difficult to add selected photos.

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5. The product does not work.

   The product will not connect easily and every time I have to use I have to reset and customer service is no help. This is worst product I have ever purchased and worst customer service that I have ever had to interact with.

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6. Use portal device to joint zoom, teams, houseparty visioconférence.

   Use portal device to joint zoom, teams, houseparty visioconférence.

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7. have a downloaded remote when user doesn’t have access or has lost their current remote. Very frustrating!!

   We took our TV portal to an Airbnb and forgot the remote. When we tried to find a workaround to connect our portal to the Wi-Fi without a remote, we were told that there was no work around or ability to do this. Indeed very frustrating. I would highly recommend the ability to download a remote via an app or through a phone or a way to work around those that do not have access to the remote controls. Thanks!

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8. more control of superframe display

   I would like to be have more control of what gets displayed. If I have thousands of pictures what gets displayed and when. This includes ongoing posts from facebook etc.

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9. Team and meet for portal!

   For those who make professional use of the portal, having compatibility with meet and teams is essential!

   8 votes

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10. Allow using the Portal to call to people using other browsers than Chrome or Opera.

    I have been trying to use my new Portal since before Thanksgiving but have unable to make any connections to other family members because they all use Safari or Windows browsers. Your instructions do not make this clear. So, my only choices for using this product is as a doorstop or a picture frame for photos. To me that makes it worthless!

    As I could not figure out WHY I could not get the product to work, I had been emailing your customer support and had been getting responses from someone named “Sena”. It took her 3 weeks to finally admit to me, what I had already been trying to tell her, which is that the product does not work or less you call someone who is using Facebook from a Chrome browser. I summed up my response to Sena below:

    Sena
    Thank you for finally admitting that what I had been saying all along is true... that this product does not work with or less you use Chrome (or apparently Opera - of which I have never heard). I did confirm what you said about calling someone who is using a smart phone, as I managed to call my daughter who did receive the call I made to her while she was using her iPhone... although she did not immediately answer the call because she did not know I was the person calling as she normally does not answer calls from phone numbers she does not recognize. At the very least couldn’t you make the call come from my own cell phone number? Obviously connecting to someone who can only see you on a small smartphone screen is less than satisfactory.

    I will submit my complaints to the contact website you referenced. However, I would appreciate it if you would pass on to your supervisors that I find your advertising, which makes it look like that using the Portal is incredibly easy, is clearly intentionally (and perhaps illegally) misleading. Even your instructions on using the product do not explain clearly that this product will only work on designated (and not commonly used) browsers.

    Can I return the product and get my money back? I have already set it up and tried using it for a couple of weeks. But you have confirmed that I will only be able to use it if I go through a lot of trouble. I either have to tell people who I want to call to setup their computers or iPads with Facebook using a Chrome browser, or inform them in advance that I will be calling them from some phone number they will not recognize and they have to answer ONLY using their cell phone. Both options are clearly impractical.

    I cannot recall having been so disappointed in a product.

    Regards,
    Roy Knoedler
    royknoedler@yahoo.com

    I have been trying to use my new Portal since before Thanksgiving but have unable to make any connections to other family members because they all use Safari or Windows browsers. Your instructions do not make this clear. So, my only choices for using this product is as a doorstop or a picture frame for photos. To me that makes it worthless!

    As I could not figure out WHY I could not get the product to work, I had been emailing your customer support and had been getting responses from someone named “Sena”. It took her 3 weeks to finally… more

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11. Video Message Retrieval

    It would be nice if you could retrieve and watch video messages and see missed calls directly on the portal device. My 90 year old grandmother is unable to utilize the facebook app, so we manage it for her, however, she does use the portal frame and loves it. When we call and she misses the call, she does not know that we called and she can not see the message since she does not have access to her account.

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12. Need Manual frame, move and zoom.

    Need the option to manually frame and area and move it around.. The face spotlight doesn't work with an active toddler that doesn't look at the screen all times.

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13. Make browser available for Portal TV, please?

    Please make a browser for the Portal TV so that I can log into other video conferencing sites on the browser during this pandemic. My children & I all use various different video conferencing sites to communicate with teachers, doctors, therapists, mentors, etc. We would desperately like to use our Portal TV to do family therapy as well, and the biggest screen in the house would be perfect for this task.

    6 votes

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14. Allow Portal and Alexa to access Ring Video and audio

    Allow Portal and Alexa to access Ring Video and Audio

    7 votes

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15. MINDBODY app or video and audio access

    Please allow MINDBODY fitness app to work on portal mini or let the video and audio to work with the browser. https://www.mindbodyonline.com/explore

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16. Enable printing from the portal
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17. Ability to view Wyze cams on Portal
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18. Stream to FB, instagram AND YouTube simultaneously

    I have an online yoga business. I’ve been streaming on fb alone and later uploading to YouTube simply because I cannot afford the software that streams to multiple social media platforms. When I saw this I thought it was amazing bc it would solve another problem I have (not having a professional cameraman) but the only thing that kept me from purchasing was that it originally wasn’t compatible with fb live, which is how I stream my classes. But after you guys made the improvement I was ready to buy ESPECIALLY after I’ve been saving up for the aforementioned software. However, the fact that I can’t stream to IGTV currently is the only thing keeping me from making the buy. And if I’m making suggestions adding the ability to stream or at least upload later to YouTube would be an absolute dream!

    I have an online yoga business. I’ve been streaming on fb alone and later uploading to YouTube simply because I cannot afford the software that streams to multiple social media platforms. When I saw this I thought it was amazing bc it would solve another problem I have (not having a professional cameraman) but the only thing that kept me from purchasing was that it originally wasn’t compatible with fb live, which is how I stream my classes. But after you guys made the improvement I was ready to buy ESPECIALLY after I’ve been saving up for the aforementioned software.… more

    5 votes

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19. Stay Logged in Facebook Live

    I bought the Portal so my dad can FB Live small group study. This seemed like the easiest solution, but it would be great if once you verify and log in, you can stay logged in and wouldn't have to type your password or use a code each time, which he doesn't know how to do. Additionally, if it remembered the last place you broadcast so he wouldn't have to select the Business Page each time.

    5 votes

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20. I would like to use Doxy.me (a telemedicine site) on the browser part of the portal!

    I would like to use Doxy.me (a telemedicine site) on the browser part of the portal! I go this device to make social distancing easier and this would be a great add on

    4 votes

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