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I agree that this device is invaluable for shut-ins who are not able to use smart devices easily, especially if they are disabled. My father-in-law is paralyzed, and his voice is too weak to be able to be understood by portal and by Alexa. He is in a nursing home and since no visitors are allowed due to COVID19, he has to rely on the staff there to answer his calls for him. If there was an auto answer feature or if Alexa drop in were enabled, then we could check in on him more often. If I had realized that drop in was disabled, I would not have bought this product. He cannot move his hands to press the nurse call button, and since his wife can no longer be by his side, we thought using the portal would be the next best thing to watch over him. It is not fair to disable an existing function that is potentially a lifesaver!!!!!!!!!!!!!!!!!!!!!!!!!!!!!